AI & Agent Product Leader - Conversational & Platform

OKX; Hong Kong; On-site; HKD 1,200,000 - 2,100,000; Full time

Benefits offered by this job

L&D programs and education subsidy

Wellness and meal allowances

Comprehensive healthcare schemes

Job summary

OKX in Hong Kong is seeking a Senior Product Director, AI & Agent (Chatbot) to own the full AI product agenda—outward-facing crypto-native assistant and inward agentic systems for operations.

The role requires 12+ years in product and tech with 5+ years in senior leadership, and a track record shipping conversational AI. You will influence architecture, governance, and regulatory defensibility across markets.

Qualifications

• 12+ years in product and tech, with 5+ years in a senior leadership role owning technically complex products at scale.
• Proven track record shipping conversational AI or agentic AI products as the owner, not a contributor.
• Deep familiarity with LLM product architecture: multi-agent systems, RAG, tool use, evaluation, and safety design.
• Experience operating in regulated environments where auditability and explainability are hard requirements.
• Executive-level communication in English and Mandarin.

Responsibilities

• Lead the strategy and execution of OKX's conversational AI assistant for user onboarding, trading, information, and support with natural language.
• Own the agentic AI roadmap for internal functions—compliance, risk, fraud, and operations—ensuring traceability and regulatory defensibility.
• Design the shared AI platform infrastructure including orchestration, evaluation, safety architecture, and governance.

Skills

Senior leadership

Product strategy

Conversational AI

LLM architecture

Regulated environments

Job description

OKX in Hong Kong is seeking a Senior Product Director, AI & Agent (Chatbot) to own the full AI product agenda—outward-facing crypto-native assistant and inward agentic systems for operations.

The role requires 12+ years in product and tech with 5+ years in senior leadership, and a track record shipping conversational AI. You will influence architecture, governance, and regulatory defensibility across markets.