Agency Strategy & Productivity Leader

Prudential; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Prudential is seeking a Product Owner to lead the design and backlog for designated digital tools within its Agency Transformation program. You will collaborate with agents, stakeholders and development teams to deliver seamless digital experiences and improve productivity.

Responsibilities include change management, training coordination, and translating business needs into technical requirements. English fluency is essential; Chinese language skills are a plus.

Qualifications

• Experience as Product Owner or similar role, ideally in insurance or fintech digital products.
• Strong knowledge of change management principles and tools.
• Excellent stakeholder management and communication skills.
• Agile development experience and ability to translate business needs into technical requirements.
• Familiarity with life insurance operations and agency workflows preferred.
• English proficiency; Chinese language will be advantageous.

Responsibilities

• Define and prioritize product roadmap and backlog aligned with business goals in the designated digital tools.
• Work closely with agents, stakeholders, and development teams to deliver seamless digital experiences for activity management.
• Lead change management by planning and driving adoption of new digital workflows and system updates among agents.
• Gather user feedback, analyze data, and iterate product features to optimize agent productivity and customer engagement.
• Coordinate training and communication to ensure the tool is well adopted.
• Align with the Company’s business ambitions and strategic pillars to define strategy road map and formulate short-, medium- and long-term transformation and optimization plans for the Agency Force.
• Partner closely with agency leaders/agency manager to deliver organizational vision by effective action plan, in order to ensure alignment and prioritization in agency force, also to develop customer-centric proposition and solutions, and to deliver effective business outcome with excellence.
• Partner with business and functional leaders in Hong Kong and in Group office to articulate specific segmented strategy to be executed in agency force, drive clearly defined agency proposition and to develop and execute plans to transform Agency with our strong digital capability.

Skills

Product ownership

Change management

Stakeholder management

Agile development

Job description

Prudential is seeking a Product Owner to lead the design and backlog for designated digital tools within its Agency Transformation program. You will collaborate with agents, stakeholders and development teams to deliver seamless digital experiences and improve productivity.

Responsibilities include change management, training coordination, and translating business needs into technical requirements. English fluency is essential; Chinese language skills are a plus.