Account Service Delivery Associate

Flexport; Hong Kong; On-site; HKD 188,087 - 376,175; Full time

Job summary

Flexport is seeking an Associate Account Service Delivery Manager to support the delivery of operational and commercial excellence for strategic global accounts. This role offers a unique path to grow in enterprise logistics within Vietnam’s dynamic trade environment.

As part of the Account Management team, you will coordinate with clients and internal Flexport specialists to ensure timely service delivery, analyze performance data, and contribute to client success through proactive

Qualifications

• 2–4 years of client-facing experience in logistics, freight forwarding, supply chain, or related field.
• Foundational understanding of freight forwarding operations including ocean/air freight.
• Strong communication and interpersonal skills with a service-first mindset.
• Ability to manage multiple priorities in a fast-paced, cross-functional environment.
• Analytically curious and comfortable working with data and performance metrics.

Responsibilities

• Coordinate day-to-day by connecting clients, supply chain stakeholders, and Flexport operations teams.
• Monitor shipment performance and KPIs across assigned accounts and escalate as needed.
• Prepare and present regular business reviews, reports, and client-facing presentations.
• Maintain accurate records of client interactions and follow-ups in Flexport systems.
• Build relationships with client operational contacts through consistent communication.
• Support pricing and proposals by gathering data and benchmarking options.
• Identify growth opportunities or risks to contribute to retention strategies.
• Collaborate with origin, destination, customs, and product teams to deliver end-to-end solutions.

Skills

Client-facing experience

Logistics knowledge

Data-driven

Cross-functional collaboration

Job description

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity:

Tired of the traditional operating model of the freight forwarding industry? Want to join the most disruptive force for good in global commerce? At Flexport, our mission is to make global commerce so easy there will be more of it. We believe that global trade should work better for everyone. Over the last decade, we have grown faster than any freight forwarder in history by taking a technology-first approach to the industry's biggest challenges and building a team of passionate experts to transform global logistics.

As an Associate Account Service Delivery Manager, you will be an integral part of the Account Management team, supporting the delivery of operational and commercial excellence for our strategic global accounts. This is an outstanding opportunity to build a career in enterprise logistics and grow your expertise in Vietnam's dynamic trade environment.

Responsibilities:

• Support the day-to-day coordination between clients, their supply chain stakeholders, and Flexport operations teams to ensure seamless service delivery and timely issue resolution.
• Monitor shipment performance and service KPIs across assigned accounts, flagging exceptions and escalating proactively where needed.
• Assist in preparing and delivering regular business review materials, including performance reports, data analysis, and client-facing presentations.
• Maintain accurate and up-to-date records of client interactions, service issues, and follow-up actions within Flexport's systems.
• Build working relationships with client operational contacts through consistent communication and reliable follow-through.
• Support pricing and proposal processes by gathering data, benchmarking options, and assisting senior team members in presenting trade-off recommendations.
• Identify and surface early signals of growth opportunities or service risks within accounts, contributing to share-of-wallet and retention strategies.
• Collaborate cross-functionally with origin, destination, customs, and product teams to deliver end-to-end client solutions.

You should have:

• 2–4 years of client-facing experience, ideally in logistics, freight forwarding, supply chain, or a related field.
• Foundational understanding of freight forwarding operations, including ocean and/or air freight; exposure to enterprise accounts is a plus.
• Strong communication and interpersonal skills with a service-first mindset.
• Ability to manage multiple priorities in a fast-paced, cross-functional environment.
• Analytically curious — comfortable working with data and performance metrics to support client conversations.
• A collaborative, team-oriented work style with a bias toward proactive problem-solving.
• Integrity, accountability, and alignment with Flexport's core values.
• A compliance-aware mindset and appreciation for the regulatory complexity of global trade.

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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