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One Stop

Blackburn, United Kingdom

Customer Service

-

Yes

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f4ab6947cf45

3

02.05.2025

16.06.2025

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One Stop • BLACKBURN • Apply by 08-May-2025

What is in it for you

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will help ensure the store remains a safe place to work and shop.

1. Serving customers with passion and pride, providing natural service.
2. Encouraging customer feedback via the ‘have your say’ survey.
3. Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
4. Applying training to ensure safety at work.
5. Participating in seasonal, community, and charity events to create an inclusive atmosphere.
6. Understanding store performance and your role in delivering profit.
7. Living our values, making everyone feel welcome, and following policies.
8. Clocking in and out accurately for correct payment.
9. Following security procedures and wearing safety equipment.
10. Following the ‘think 25’ policy when serving age-restricted products.
11. Responding promptly to assistance calls, explaining actions to customers.
12. Maintaining a clean, tidy, and organized store environment.
13. Potentially managing shifts in the absence of supervisors.
14. Following all training to ensure safety and legality.
15. If applicable, managing Post Office operations and passing necessary background checks.

We welcome discussions about flexible working to support your life circumstances.

Serving our customers, communities, and planet better every day.

• Our customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. We offer a wide range of products and services, including food, household essentials, and additional services like Post Office, vending, and more.

We are a subsidiary of Tesco, with stores throughout England and Wales, serving local communities.

Applicants must have passed the school leaver’s age. For details, please check your country’s requirements.

• 10% Discount in One Stop
• 10% Discount in Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% off at Tesco Mobile, including colleague deals
• 20% off insurance with Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks
• Discounted health plans and other benefits
• Additional discounts, savings schemes, and support services
• Annual leave increases with service
• Retirement savings plan
• Life assurance
• Car allowance (if applicable)
• Private medical insurance (if applicable)
• Flexible working options