Jobs in Reading, United Kingdom

Idox is recruiting an Account Manager to be responsible for Local Government client relationships in England, especially in southern regions. The role focuses on overseeing and developing long-term customer engagement within a UK public sector context. The principal solutions include Uniform and Idox Cloud case management systems, private Cloud hosting, document management, and related professional and managed services.

• Oversee a portfolio of assigned customers and develop business within existing clients while actively seeking new sales opportunities.
• Build and maintain strong customer relationships by connecting with key stakeholders and delivering business growth within the territory to achieve and exceed quotas and targets.
• Liaise with internal teams (Customer Services, Delivery, Product Development) to support customers.
• Represent the full range of Idox solutions to customers and bring insights back to the Group.
• Identify and progress new opportunities, plan ahead, run customer awareness campaigns, and provide timely and reliable management information to support Idox objectives.
• Work with the sales team to ensure customers’ needs are met and that engagement with products and services is positive. The role is largely home-based with some travel to meet clients and colleagues.

• Experience of the UK public sector is required, with the ability to oversee and develop long-term customer engagement.
• Ability to liaise with multiple internal teams and to manage stakeholder relationships.
• Willingness to travel as needed to meet clients and colleagues.