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Remote Customer Service Representative
Job summary
A customer service organization is seeking a Remote Customer Service Representative. This full-time position involves managing incoming calls, assisting customers, and ensuring high levels of customer satisfaction. Candidates should possess proven customer support experience, effective communication skills, and the ability to handle various customer interactions. Ideal for those looking to work from home while making a positive impact in customer service.
Benefits
Qualifications
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Ability to adapt/respond to different types of characters.
Responsibilities
- Manage incoming calls.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts.
Skills
Looking for work? join the many customer service reps that currently work with us, Most even do so from the comfort of their own home! We are looking for customer service reps with a passion to provide amazing customer service..
Full-Time hours
Customer Service
Data Entry
Position Available now
Paid Training
Responsibilities
- Manage incoming calls
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.