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Head of Amazon CX Practice
Job summary
A customer experience consultancy is seeking a Head of Amazon CX Practice to lead the strategic development and delivery of CX solutions using Amazon technologies. The ideal candidate has 8-10+ years of experience in CX leadership, a strong understanding of Amazon Seller Central, and excellent leadership skills. This is a remote-first position with flexible hybrid working options and offers a competitive salary.
Benefits
Qualifications
- 8–10+ years of experience in CX leadership roles, ideally within the Amazon ecosystem.
- Proven experience managing cross-functional teams and complex programmes.
- Strong analytical and data-driven decision-making capability.
Responsibilities
- Lead the strategic development and growth of customer experience solutions.
- Shape the vision of the Amazon CX practice and drive operational excellence.
- Guide teams through complex, large-scale CX transformations.
Skills
Tools
Head of Amazon CX Practice | Remote / Hybrid (UK) | Competitive Salary
Peaple Talent is working with an innovative, award-winning customer experience consultancy that is transforming how organisations connect with their customers using next-generation Amazon-focused CX technologies and platforms.
We’re looking for a Head of Amazon CX Practice to lead the strategic development, growth, and delivery of customer experience solutions across Amazon platforms. You’ll play a pivotal role in shaping the vision of the Amazon CX practice, driving operational excellence, and guiding teams through complex, large-scale CX transformations.
- Lead and shape a high-growth Amazon CX practice
- Work with cutting-edge CX and cloud technologies
- Remote-first with flexible hybrid working
- Influence strategy, governance, and innovation at scale
- Be part of a certified “Great Place to Work” culture
- 8–10+ years’ experience in CX leadership roles, ideally within the Amazon ecosystem
- Deep understanding of Amazon Seller Central and related tools
- Strong leadership, stakeholder management, and communication skills
- Proven experience managing cross-functional teams and complex programmes
- Strong analytical and data-driven decision-making capability
- Experience growing and scaling a practice or business unit
- Background in pre-sales, solution shaping, and client engagement
- Technical understanding of AWS and Amazon Connect environments
- Experience driving governance, risk, and compliance in regulated environments
- Eligibility for SC clearance
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.