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Remote Bilingual Gaming Community Moderator
Job summary
A virtual support services company is seeking a Remote Community Moderator who is fluent in English and French. This role involves providing email and chat support for a major gaming client, ensuring top-notch customer experience while engaging with the gaming community. The ideal candidate possesses a passion for gaming and strong problem-solving skills. Work from home environment with flexible scheduling options, tailored for individuals eager to manage their own customer support business.
Benefits
Qualifications
- Fluency in English and French is essential.
- Understanding of gaming terminology and cultural nuances.
- Capacity to manage multiple inquiries effectively.
- Ability to craft engaging, on-brand responses.
Responsibilities
- Provide email and chat support for a major gaming client.
- Monitor community channels following moderation guidelines.
- Engage and communicate with gamers to resolve issues.
- Deliver excellent customer experience remotely.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.