Youth Services Operations Manager – Mentoring & Prevention

No Limits; Southampton; Hybrid; GBP 35,000 - 40,000; Part time

Benefits offered by this job

36 days annual leave

Wellbeing days

Pension scheme

Life assurance

Hybrid working

Induction & training

Employee assistance

Job summary

No Limits is seeking a dynamic and organised Operations Manager to coordinate delivery of our Targeted Secondary Prevention Youth Service, working in partnership with local organisations. You will lead a small team, supervise staff and volunteers, and manage referrals to mentoring and Next Steps support for vulnerable young people.

Based at No Limits Advice Centre, this 12-month fixed-term role is 21 hours per week with flexible working options and a DBS check.

Qualifications

• Experience supervising / managing staff (including volunteers) and motivating teams.
• Ability to handle difficult / complex situations and manage risk.
• Proven ability to develop and maintain internal and external relationships.
• Proficiency with MS Office, especially Word, Teams, Excel, and databases.

Responsibilities

• Line management of staff delivering detached youth work and mentoring.
• Coordinating referrals from Youth Justice and Young People’s Services, ensuring timely matching of young people to mentors across the partnership.
• Maintaining oversight of mentoring progress and providing regular updates to YJS and referrers.
• Supporting rapid response youth work following incidents in the community in collaboration with local providers.
• Embedding trauma-informed, strengths-based practice across delivery.
• Contributing to quarterly performance monitoring and service improvement.

Skills

Staff supervision

Risk management

Stakeholder relations

MS Office suite

Tools

Microsoft Word

Microsoft Teams

Excel

Databases

Job description

No Limits is seeking a dynamic and organised Operations Manager to coordinate delivery of our Targeted Secondary Prevention Youth Service, working in partnership with local organisations. You will lead a small team, supervise staff and volunteers, and manage referrals to mentoring and Next Steps support for vulnerable young people.

Based at No Limits Advice Centre, this 12-month fixed-term role is 21 hours per week with flexible working options and a DBS check.