Secondary Prevention and Mentoring Operations Manager

No Limits; Southampton; Hybrid; GBP 35,000 - 40,000; Part time

Benefits offered by this job

36 days annual leave

Wellbeing days

Pension scheme

Life assurance

Hybrid working

Induction & training

Employee assistance

Job summary

No Limits is seeking a dynamic and organised Operations Manager to coordinate delivery of our Targeted Secondary Prevention Youth Service, working in partnership with local organisations. You will lead a small team, supervise staff and volunteers, and manage referrals to mentoring and Next Steps support for vulnerable young people.

Based at No Limits Advice Centre, this 12-month fixed-term role is 21 hours per week with flexible working options and a DBS check.

Qualifications

• Experience supervising / managing staff (including volunteers) and motivating teams.
• Ability to handle difficult / complex situations and manage risk.
• Proven ability to develop and maintain internal and external relationships.
• Proficiency with MS Office, especially Word, Teams, Excel, and databases.

Responsibilities

• Line management of staff delivering detached youth work and mentoring.
• Coordinating referrals from Youth Justice and Young People’s Services, ensuring timely matching of young people to mentors across the partnership.
• Maintaining oversight of mentoring progress and providing regular updates to YJS and referrers.
• Supporting rapid response youth work following incidents in the community in collaboration with local providers.
• Embedding trauma-informed, strengths-based practice across delivery.
• Contributing to quarterly performance monitoring and service improvement.

Skills

Staff supervision

Risk management

Stakeholder relations

MS Office suite

Tools

Microsoft Word

Microsoft Teams

Excel

Databases

Job description

Role Terms

• Salary: Band F – £35,093.15 to £40,270.20 (full-time equivalent)
• Hours: 21 hours per week, happy to discuss flexible working - may include the occasional evenings and weekends
• Role type: 12 months fixed term - possibility of an extension
• Place of work: Based at No Limits Advice Centre
• Role Screening: Enhanced DBS - Barred List
• Closing Date: 9.00am on Friday 27 November - we may close the advert early if sufficient suitable candidates are received, so please submit your application as soon as possible
• Interview Date: To be confirmed

Job Description

We are looking for a dynamic and organised Operations Manager who can build strong relationships to develop and deliver services which support vulnerable young people

Our Charity

No Limits is the leading youth services charity in Southampton, supporting children and young people in the city and across Hampshire.

At No Limits, it is important our staff and volunteers reflect, represent, and have experience of the challenges faced by the children and young people we support. We are proud of and appreciate our many staff and volunteers who use their own lived experience to support the children and young people they work with.

With this in mind, we are committed to diversity, equity and inclusion (DEI) in all aspects of our work and organisational culture – and when recruiting, it’s important to us that we continue diversifying our staff and volunteer teams, with children and young people at the centre of everything we do. You can learn more about our DEI approach here.

When we talk about talent, we value the transferrable skills and experiences you can bring to No Limits, whether through work (in the same or a different sector), volunteering, or personal experiences. To make sure we get the best talent on our team, we are open to and actively encourage applications from all backgrounds and sections of the community, including diverse ethnic backgrounds, LGBTQIA+, disabled, and neurodiverse individuals.

Your Role

We are seeking a dynamic and organised Operations Manager to coordinate delivery of our Targeted Secondary Prevention Youth Service (working in partnership with SOCO, Youth Options, Oasis City Farm & The Saints Foundation).. Your team will be supporting vulnerable young people at risk of offending, exploitation or serious violence. This role will also oversee some of our detached youth work response and manage referrals into mentoring and our Next Steps support across a multi-agency partnership.

Your key responsibilities will include:

• Line management of staff delivering detached youth work and mentoring
• Coordinating referrals from Youth Justice and Young People’s Services, ensuring timely matching of young people to appropriate mentors across the partnership.
• Maintaining oversight of mentoring progress and ensuring regular updates and outcome reporting to YJS and other referrers
• Supporting delivery of rapid response youth work following incidents in the community, in collaboration with trusted local providers
• Ensuring trauma-informed, strengths-based practice is embedded across all delivery.
• Contributing to quarterly performance monitoring and continuous service improvement.

Please see thejobdescription for further details about the responsibilities of the role.

We are committed to making a difference in the lives of the children and young people we work with, and as such, you must show a willingness to demonstrate commitment to the values and behaviours which flow from the No Limits ethos. Safeguarding and promoting the welfare of children and young people is paramount.

We particularly welcome applicants from diverse backgrounds and those who have had experiences similar to the young people we aim to support. We are committed to creating a diverse environment where people can be their authentic selves, where their experiences and opinions are valued, and we are all open to learning from each other.

As part of our team, you’ll receive a comprehensive induction and access to learning and development opportunities relevant to your role, supporting your ongoing growth.

You’ll have the essentials of:

• Experience of supervising / managing, developing and motivating people, which can include volunteers or similar
• Ability to work with difficult / complex situations and manage risk
• Experience of developing managing and maintaining effective internal and external relationships
• Confidence and ability to use Microsoft apps, such as Word, Teams and Excel, and databases
• Ability to work proactively and collaboratively with others; reflecting creativity, adaptability and brining positivity and enthusiasm to your work
• Commitment to personal growth, and ongoing learning and development

Please let us know if we can support you with any reasonable adjustments at any point prior to, during or after the selection process, such as access arrangements, flexible working, or a suitable place to pray.

Our Benefits

• 36 days annual leave (including public holidays)
• Two additional wellbeing days per year – Supporting you to take additional time off for your wellbeing or development.
• Pension scheme – Supporting your future by matching your additional pension contributions up to 2%.
• Life assurance scheme – Giving you peace of mind with 2x annual salary cover for pension members.
• Hybrid and flexible working – Giving the flexibility to work in the best way for your role.
• Comprehensive induction and training offer – Including our online learning management system with hundreds of opportunities to support your development.
• Employee Assistance Programme – Providing you with counselling, financial, personal support and health and wellbeing services.

Find out more about our benefits here.

Interested..? We'd love to hear from you!

We’dbe happy to have an informal discussion and answer any immediate questions you might have. Ifyou’dlikean initialdiscussion, please contact Dean Latona, Head of Harm Reduction and Engagementat [e-mail].

Being a Disability Confident Employer means we are committed to removing barriers in recruitment and employment.

Please note that as we follow safer recruitment guidelines, we do not accept CVs, only completed applications.