Youth Services Leader: Transform Pathways to Work

Routes To Work South; Scotland; On-site; GBP 39,000 - 48,000; Full time

Benefits offered by this job

28 days plus 10 public holidays

8% non-contributory pension

BUPA Health Insurance

People Friendly hours

Flexi Time

We Applaud Recognition & Reward

Job summary

Routes to Work South is seeking a Youth Services Leader in Scotland to inspire our team and drive performance across employability services. This 35-hour week role reports to the Operations Manager and focuses on improving pathways into training, work placements and employment for young people.

You will lead a growing youth hub, manage staff, monitor KPIs and ensure compliance with funding requirements while collaborating with partners and stakeholders to maximise impact.

Qualifications

• Experience leading or supervising staff within employability, welfare to work or a similar performance driven environment.
• Strong experience of performance management, including driving achievement against KPI’s and targets.
• Ability to analyse performance data, produce forecasts and management information, and use insight to drive service improvement.
• Understanding of contractual delivery, compliance and quality requirements within funded programmes.

Responsibilities

• Lead and motivate staff delivering specialist pre-employability and employability services, setting clear performance expectations and supporting teams to achieve agreed targets and outcomes.
• Manage staff performance, including sickness and absence, annual leave, training and development, and conduct regular one-one meetings and performance appraisals.
• Hold monthly caseload reviews with staff to monitor client progression, address barriers, and ensure interventions are appropriate to individual need.
• Organise and chair regular team meetings, providing clear performance updates, priorities and service developments.
• Monitor and review programme performance, providing regular forecasts, management information reports and updates to the Operations Manager and relevant stakeholders.
• Ensure accurate, timely and compliant data recording, maintaining high data quality standards and adherence to GDPR and CRM requirements.
• Take operational decisions within agreed authority levels, escalating risks, issues or exceptions to Senior Management as required.
• Support internal and external audits and contract reviews, ensuring evidence and performance information is accurate and available.
• Monitor and manage assigned budget areas in line with organisational purchasing and authorisation policies.
• Develop and maintain strong working relationships with partners, stakeholders and internal colleagues to support specialist client pathways.
• Co‑ordinate staff attendance at external events, partnership activity or specialist forums as required.
• Contribute to the development and improvement of RTWS services, shaping provision in response to client need, stakeholder feedback and performance insight.
• Ensure services are delivered in line with RTWS Customer Service Standards, policies and procedures,

Skills

Leadership

Performance management

Communication skills

Data analysis

Education

Full Driving License

Job description

Routes to Work South is seeking a Youth Services Leader in Scotland to inspire our team and drive performance across employability services. This 35-hour week role reports to the Operations Manager and focuses on improving pathways into training, work placements and employment for young people.

You will lead a growing youth hub, manage staff, monitor KPIs and ensure compliance with funding requirements while collaborating with partners and stakeholders to maximise impact.