Young Persons Accommodation Night Worker

One YMCA Group; Hexton; On-site; GBP 20,000 - 29,000; Full time

Job summary

YMCA Chiltern Group is seeking a Young Persons Accommodation Night Worker to support 18–30 year-olds in a hostel setting. This waking night role focuses on safety, wellbeing, and a calm, welcoming environment during the overnight hours.

You’ll respond to incidents, provide practical support, monitor the building, and work with colleagues to help residents address challenges such as homelessness and mental health issues, with hours 8pm–8am on Thursdays, Fridays and Saturdays.

Qualifications

• Experience of working with young people with complex needs.
• Strong interpersonal skills and ability to engage diverse individuals.
• Good organisational abilities and the ability to stay calm under pressure.
• Excellent communication and teamwork.
• Understanding of mental health issues and empathetic approach.

Responsibilities

• Respond to incidents and provide support.
• Monitor security and maintain a safe environment.
• Support residents with challenges and connect them to services.
• Maintain a peaceful, welcoming atmosphere overnight.

Skills

Interpersonal skills

Rapport building

Calm under pressure

Team collaboration

Empathy for mental health

Job description

Are you calm under pressure, compassionate, and committed to supporting young people? Join YMCA Chiltern Group as a Young Persons Accommodation Night Worker and play a vital role in creating a safe, welcoming environment for 18–30 year-olds. Working overnight, you’ll ensure the safety and security of our housing services while offering reassurance and support to residents facing challenges such as homelessness, mental health issues, or difficult life transitions.

Your presence will bring stability during the night, helping young people feel safe and supported as they work towards brighter futures. As a Young Persons Accommodation Night Worker, you’ll be a key presence in the building overnight ensuring the safety, wellbeing, and comfort of our residents. You’ll respond to incidents, offer practical support, and help maintain a peaceful, respectful atmosphere. Your work will directly contribute to helping young people feel secure, supported, and empowered to thrive.

What we’re looking for

• Experience of working with young people with complex needs, although not necessarily in a housing context
• Strong interpersonal skills, able to build rapport and engage with a diverse range of individuals
• Good organisational abilities, capable of managing a range of tasks while remaining calm under pressure
• Excellent communication skills and the ability to collaborate as part of a team
• A positive, confident approach to managing challenging behaviour
• A solid understanding of current mental health issues and the ability to support young people in a sensitive, empathetic manner.

This is a waking night role, meaning you'll be actively involved and present throughout your shift, rather than a traditional night worker role where rest periods might be expected. As a Young Persons Accommodation Night Worker, you’ll be working in a house / hostel setting, helping to ensure the safety, security, and wellbeing of our residents and the site itself. Many of the people we support face complex challenges such as homelessness, mental health issues, or substance use. Your calm and supportive presence will make a real difference overnight responding to situations as they arise, monitoring the security of the building, and helping to maintain a safe, welcoming environment for everyone.

This is a permanent role.

Hours per week: 36

Working Pattern: Thursday, Friday and Saturday 8pm-8am

Important information:

We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made

Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying

Accessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.

We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.