Xero Training specialist

Radley Green; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Clear progression opportunities

Collaborative high-growth environment

Job summary

Radley Green is seeking a Xero Training Specialist in Central London to lead the training and implementation of Xero for clients and internal teams. This role offers significant long-term progression opportunities within a fast-paced environment.

You will manage a team focused on Xero adoption, provide ongoing client support, and design training programs. The ideal candidate has experience with Xero implementations and excellent communication skills.

Hybrid working is available: 3 days in the office and 2 days remote.

Qualifications

• Experience managing Xero implementations or migrations.
• Confident in troubleshooting Xero-related complexities.
• Strong communication skills to explain technical concepts.

Responsibilities

• Manage a team implementing and migrating to Xero.
• Deliver training sessions for internal teams.
• Provide support for complex Xero-related queries.
• Create and improve training materials and resources.

Skills

Experience supporting Xero implementations

Troubleshooting complex Xero-related issues

Delivering training or coaching

Excellent communication skills

Proactive and solutions-focused mindset

Job description

Central London | Hybrid Working (3 days office / 2 days remote)

Radley Green is partnering with fast growth Accounting firm looking for it’s first Xero Training specialist.

Reporting directly to the Practice Director, you will become one of the first strategic hires within the division, offering significant long-term progression opportunities.

This role will offer training to clients and internal staff on Xero and also lead on the implementation / set up of clients on Xero.

The Opportunity

This role will manage a team that look after the implementation of Xero and will own all aspects of internal and external training, designing training programmes and working with leadership to improve all things Xero.

You will lead the adoption and effective use of Xero across both clients and internal teams, ensuring smooth onboarding experiences and scalable support processes within a fast‑paced, high‑volume environment.

Key Responsibilities

• Manage the team that work with clients to implement and migrate to Xero
• Provide ongoing guidance and best‑practice support to clients using Xero
• Design and deliver Xero training sessions for internal teams across Customer Success, Operations, and Onboarding
• Act as the escalation point for complex Xero‑related queries
• Troubleshoot advanced issues relating to integrations, workflows, and system usage
• Identify recurring issues and improve processes, documentation, and training materials
• Create scalable support resources including guides, FAQs, and training content
• Collaborate cross‑functionally to enhance client experience and operational efficiency

About You

• Experience supporting Xero implementations, migrations, or onboarding projects
• Confident troubleshooting complex Xero‑related issues
• Previous experience delivering training or coaching internal teams
• Excellent communication skills with the ability to explain technical concepts clearly
• Proactive and solutions‑focused mindset with a passion for continuous improvement

What’s on Offer

• Competitive salary and comprehensive benefits package
• Opportunity to join at the ground floor of a rapidly scaling business
• Clear progression opportunities as the team expands
• Collaborative, ambitious, and high‑growth environment where you can make a genuine impact

If you are a Xero specialist looking to join an ambitious and fast‑growing business where you can influence both client success and operational growth, we would love to hear from you.