Education Specialist - UK & EMEA

Xero; Manchester; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Generous paid leave

Private medical insurance

Access to gym passes

Employee Share Plan

Flexible working

Job summary

A leading cloud accounting platform is seeking an Education Facilitator in Manchester. This role involves delivering engaging training sessions and presentations to partners and small businesses. You'll leverage your accounting knowledge and dynamic presentation skills to create impactful learning experiences, helping users become confident with the platform. This position offers generous benefits, including health support and paid leave, enabling you to do your best work.

Qualifications

• Experience delivering presentations to external customers or large audiences.
• Exceptional public speaking and facilitation skills.
• Ability to thrive in a collaborative environment.
• Able to engage audiences through live presentation and training.

Responsibilities

• Establish understanding of partner needs to enhance educational experiences.
• Present and facilitate educational experiences in various formats.
• Create content for partners and small businesses to build confidence in using Xero.
• Create content to help partners and small businesses become proficient with Xero.
• Collaborate with team to continually improve education content and experiences.
• Monitor content delivery and report to drive decisions.

Skills

Dynamic presentation skills

Ability to engage audiences

Excellent communication skills

Passion for training/support

Education

Relevant accounting qualification (AAT Level 3 or equivalent)

Tools

Cloud accounting software (Xero or similar)

Job description

How you’ll make an impact

Working as part of the Education & Content Delivery team, you’ll contribute to and execute the collective team vision and strategy to ensure we achieve our aspirations so we can claim:

• We are the most valued source of advice for small businesses and their advisors
• We are a world leader in live Customer content creation and delivery
• We are a strategic force for delivering Xero's FY26 performance at scale and beyond

You’ll make an impact on Xero, our partners, and small businesses by expertly delivering our most engaging and effective live content as a primary presenter, ensuring world‑class experiences that increase the lifetime value of our partners and enable them to successfully achieve their desired outcomes, becoming skilled and confident using Xero.

You’re able to deal with ambiguity, prioritising and resolving issues quickly and constructively. You know that producing quality education is important, and you can balance the demands of a constantly evolving product set while maintaining top‑notch education.

What you’ll do

• Establish and enhance a deep understanding of our partners’ needs and problems to identify and drive innovative value‑add experiences
• Apply your passion for training/support to regularly present and facilitate our world‑class education experiences via multiple learning methods, with a strong emphasis on dynamic face‑to‑face classroom training sessions, engaging live webinars, and high‑profile event presentations.
• Serve as a key presenter and facilitator for a diverse range of special projects, including leading sessions at large‑scale industry events (e.g., Xerocon, Xero Roadshows), supporting new product launches by presenting new features, and expertly delivering new education material.
• Create content for new and existing Xero partners and small businesses, in order for them to become skilled and confident using Xero, our practice products and the wider platform
• Be an ambassador and champion for Education & Content Delivery and Xero
• Work closely with team members and stakeholders to help drive the continual improvement of our education content and experiences
• You will have an eye for detail, be flexible, proactive and a great communicator.
• Monitor and report on content delivery to drive decision making and continuously improve the user experience

What you’ll bring with you

• You will hold a relevant accounting qualification (e.g., minimum of AAT Level 3, or equivalent)
• You have experience of using Xero, or similar cloud accounting software, and a passion for the latest technology
• Proven experience delivering compelling presentations to external customers or large internal audiences is essential. You are a highly confident, dynamic, and adaptable speaker able to command a room or virtual audience.
• You love engaging and inspiring audiences through live presentation, delivering exceptional training or support experiences to customers/colleagues, and care about the finer details at every step of the journey.
• You’re an exceptional public speaker and facilitator, able to clearly present complex messages in highly engaging ways during live interactions.
• You thrive in a highly collaborative, fast‑moving environment, and you enjoy working closely with colleagues from across a business to manage and deliver projects against committed time frames.
• Previous experience of working in an accounting practice would be advantageous but not essential
• You’re willing and able to travel within the regions Xero operates for short periods

Why Xero?

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, private medical insurance, gym passes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Location

Manchester, England, United Kingdom