WW1 Hub Support Administrator

CONNECT HEALTHCARE ROTHERHAM CIC; Rotherham; On-site; GBP 19,000 - 23,000; Full time

Job summary

Connnnect Healthcare Rotherham Community Interest Company (CIC) seeks an administrator with frontline experience to support reception duties, manage records, and assist in coordinating meetings and communications across a hub of GP practices. Candidates should have GCSEs, willingness for mandatory training, and familiarity with confidential patient data.

The role involves using clinical and office systems within a busy primary care environment.

Qualifications

• GCSE English and Maths, grade C/4 or above, or equivalent experience.
• Willingness to undertake mandatory training
• Willingness to complete chaperone training
• Willingness to complete information governance and confidentiality training
• NVQ Level 2 in Business Administration or Customer Service, or equivalent experience
• Previous training in chaperoning
• Previous training in safeguarding, confidentiality or customer service
• Experience of working in an administrative, reception, customer service or support role
• Experience of answering telephone calls and dealing with queries
• Experience of maintaining records, spreadsheets or filing systems
• Understanding of confidentiality
• Ability to work with a range of staff and visitors in a professional manner
• Experience of working in primary care, the NHS or a healthcare setting
• Experience of working with clinical systems such as SystmOne or EMIS
• Experience of working in a busy reception or hub environment
• Experience of supporting meetings, minutes or events
• Experience of working with shared inboxes or administrative trackers
• Good verbal and written communication skills
• Good organisational skills
• Confident telephone manner
• Ability to follow instructions and work within clear processes
• Ability to prioritise routine tasks
• Ability to escalate concerns appropriately
• Ability to work independently within the boundaries of the role
• Ability to use Microsoft Office, Outlook and basic IT systems
• Ability to remain calm under pressure
• Ability to maintain confidentiality at all times
• Ability to use SystmOne or other clinical systems
• Ability to update spreadsheets and trackers accurately
• Ability to take basic meeting notes or minutes
• Ability to support website, newsletter or social media administration using approved content

Skills

Verbal communication

Written communication

Organisational skills

Telephone manner

Follow instructions

Prioritise tasks

Confidentiality

Teamwork

Problem solving

Education

NVQ Level 2 in Business Administration or Customer Service

GCSE English and Maths (C/4 or above)

Chaperone training

Information governance training

Safeguarding training

Tools

SystmOne

EMIS

Microsoft Office

Outlook

Job description

The job overview of this advert can be found in the attached job description and person specification.

Main duties of the job

The main duties of this advert can be found in the attached job description and person specification.

Working for our organisation

Connnnect Healthcare Rotherham Community Interest Company (CIC) is a federation of 28 GP practices in Rotherham. The organisation is led by a Board of representatives from general practice in the Borough, with executive leadership from a Medical Director on a part-time basis.

The organisation currently delivers extended access primary care services in Rotherham and a Physio First service in partnership with the local acute and community trust, the largest of its kind currently operating. In addition, the organisation is supporting the development of primary care networks and manages delivery of training and development to large cohorts of the general practice workforce.

Our Vision

We are a GP-led organisation and aim to provide services for direct patient care and to support GP practices. We will be a patient-centred, working collaboratively across general practice and with partners to provide high-quality services, positive working experiences for our staff, and to secure the sustainability of general practice in Rotherham

Detailed job description and main responsibilities

Detailed job description and main responsibilities of this advert can be found in the attached job description and person specification.

Person specification

Qualifications

• GCSE English and Maths, grade C/4 or above, or equivalent experience.
• Willingness to undertake mandatory training
• Willingness to complete chaperone training
• Willingness to complete information governance and confidentiality training
• NVQ Level 2 in Business Administration or Customer Service, or equivalent experience
• Previous training in chaperoning
• Previous training in safeguarding, confidentiality or customer service

Experience

• Experience of working in an administrative, reception, customer service or support role
• Experience of answering telephone calls and dealing with queries
• Experience of maintaining records, spreadsheets or filing systems
• Understanding of confidentiality
• Ability to work with a range of staff and visitors in a professional manner
• Experience of working in primary care, the NHS or a healthcare setting
• Experience of working with clinical systems such as SystmOne or EMIS
• Experience of working in a busy reception or hub environment
• Experience of supporting meetings, minutes or events
• Experience of working with shared inboxes or administrative trackers

Skills

• Good verbal and written communication skills
• Good organisational skills.
• Confident telephone manner
• Ability to follow instructions and work within clear processes.
• Ability to prioritise routine tasks
• Ability to escalate concerns appropriately
• Ability to work independently within the boundaries of the role
• Ability to use Microsoft Office, Outlook and basic IT systems
• Ability to remain calm under pressure
• Ability to maintain confidentiality at all times
• Ability to use SystmOne or other clinical systems
• Ability to update spreadsheets and trackers accurately
• Ability to take basic meeting notes or minutes
• Ability to support website, newsletter or social media administration using approved content

Personal Qualities

• Reliable and punctual.
• Professional and approachable
• Calm and confident manner
• Flexible and willing to support the needs of the hub
• Respectful and compassionate
• Able to work as part of a team
• Able to recognise the limits of the role and escalate appropriately
• Committed to supporting safe and effective patient services
• Interest in primary care and community-based services.
• Willingness to learn and develop within the role.
• Positive approach to problem solving and service improvement.

We want to make our application process as inclusive as possible. If you have any access requirements or need any adjustments to support you during your application, please let us know. Sharing this information is completely confidential and will not affect the consideration of your application in any way.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.