WPG Business Process Analyst

Worldpay (UK) Limited; Manchester; On-site; GBP 45,000 - 60,000; Full time

Job summary

Worldpay in Manchester is seeking a Business Process Analyst to join the WPG Settlements team. You will lead reconciliation and reporting activities, resolve aged items, perform root cause analysis, and contribute to month-end reporting and MI production.

You’ll manage audits and incidents, support strategic change projects, monitor risk and controls, and translate complex data into actionable insights for stakeholders.

Qualifications

• Experience in operations and reconciliation processes.
• Strong analytical skills with root cause analysis and MI reporting.
• Proven ability to lead projects and drive operational change.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead reconciliation and reporting activities, including aged item resolution, month-end reporting and MI production.
• Manage audit tasks, incidents, and regulatory adherence with root cause analysis.
• Support strategic change initiatives and project delivery across the business.
• Monitor risk, controls, KPI and KRI performance; review SOPs quarterly.
• Translate complex data into actionable business insights for stakeholders.

Skills

Operations & reconciliation

Root cause analysis

MI reporting

Project leadership

Stakeholder management

Audit & incident management

Automation tools

Data to insights

Problem solving

Communication

Job description

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for a Business Process Analyst to join our WPG Settlements team and help us unleash the potential of every business.

What you’ll own

Business Process Analyst WPG Reconciliation & Reporting Lead reconciliation and reporting activities, including aged item resolution, root cause analysis, month-end reporting, MI production, data analysis, and stakeholder collaboration to drive insights and process improvements.

Incident & Audit Management

Manage audit tasks and ensure full resolution and ownership. Lead incident, audit, and compliance activities, driving issue resolution, root cause analysis, stakeholder communication, and regulatory adherence.

Strategic Change Support

Support strategic change initiatives by contributing to project delivery, impact assessments, stakeholder decision-making, and change readiness activities.

Risk & Control

Monitor and report on risk, control, KPI, and KRI performance. Review and maintain SOPs on a quarterly basis. Conduct trend and root cause analysis to identify issues, drive continuous improvement opportunities, and support team development through data-driven insights.

What you’ll bring

• Strong understanding of operations and reconciliation processes
• Strong analytical skills with experience in root cause analysis and MI reporting.
• Proven ability to lead projects and drive operational change.
• Excellent stakeholder management and communication skills.
• Experience in audit management and incident resolution.
• Familiarity with automation tools and process improvement methodologies.
• Ability to translate complex data into business insights.
• Excellent problem-solving and communication skills

About the team

To learn more about our winning teams, check out our world-class teams that own it every day.

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.

Does this sound like you?

Then you sound like a Worldpayer.

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