WPG Business Process Analyst

Global Payments Inc.; Manchester; On-site; GBP 42,000 - 64,000; Full time

Job summary

Global Payments Inc. is seeking a Business Process Analyst to join the WPG Settlements team in Manchester. You will lead reconciliation and reporting activities, manage audits, and drive continuous improvement through data-driven insights.

The role emphasizes stakeholder collaboration, change readiness, and risk/ control monitoring to support regulatory adherence and project delivery.

Qualifications

• Strong understanding of operations and reconciliation processes.
• Strong analytical skills with experience in root cause analysis and MI reporting.
• Proven ability to lead projects and drive operational change.
• Excellent stakeholder management and communication skills.
• Experience in audit management and incident resolution.
• Familiarity with automation tools and process improvement methodologies.
• Ability to translate complex data into business insights.
• Excellent problem-solving and communication skills

Responsibilities

• Lead reconciliation and reporting activities, including aged item resolution, root cause analysis, month-end reporting.
• MI production, data analysis, and stakeholder collaboration to drive insights and process improvements.
• Manage audit tasks and ensure full resolution and ownership.
• Lead incident, audit, and compliance activities, driving issue resolution and regulatory adherence.
• Support strategic change initiatives by contributing to project delivery, impact assessments, and change readiness.
• Monitor and report on risk, control, KPI, and KRI performance; review SOPs quarterly.

Skills

Reconciliation

Reporting

Root cause analysis

MI reporting

Stakeholder management

Project leadership

Audit management

Incident resolution

Automation tools

Process improvement

Data analytics

Tools

Automation tools

Job description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We’re looking for a Business Process Analyst to join our WPG Settlements team and help us unleash the potential of every business.

What you’ll own as the Business Process Analyst WPG

Reconciliation & Reporting

• Lead reconciliation and reporting activities, including aged item resolution, root cause analysis, month-end reporting,
• MI production, data analysis, and stakeholder collaboration to drive insights and process improvements.

Incident & Audit Management

• Manage audit tasks and ensure full resolution and ownership.
• Lead incident, audit, and compliance activities, driving issue resolution, root cause analysis, stakeholder communication, and regulatory adherence.

Strategic Change Support

• Support strategic change initiatives by contributing to project delivery, impact assessments, stakeholder decision-making, and change readiness activities.

Risk & Control

• Monitor and report on risk, control, KPI, and KRI performance.
• Review and maintain SOPs on a quarterly basis.
• Conduct trend and root cause analysis to identify issues, drive continuous improvement opportunities, and support team development through data-driven insights.

What You’ll Bring

• Strong understanding of operations and reconciliation processes
• Strong analytical skills with experience in root cause analysis and MI reporting.
• Proven ability to lead projects and drive operational change.
• Excellent stakeholder management and communication skills.
• Experience in audit management and incident resolution.
• Familiarity with automation tools and process improvement methodologies.
• Ability to translate complex data into business insights.
• Excellent problem-solving and communication skills

About The Team

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What Makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.

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