Workspace Operations Lead — Tenant Growth & Events

Outset - Workspace & Co-working; Warrington; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Outset - Workspace & Co-working is seeking an enthusiastic Workspace Operations Manager to lead daily operations at our vibrant business centre in Warrington. You will be the face of the centre, building strong tenant relationships, driving occupancy through effective sales, and upholding exceptional standards across the building.

You may also support on-site café operations during busy periods. We value highly organised individuals with a passion for delivering standout customer experiences and

Qualifications

• Experience delivering excellent customer service in a fast-paced environment.
• Proven ability to convert enquiries into lettings and drive occupancy.
• Strong organisational and multitasking skills with attention to detail.
• Experience coordinating facility operations, contractors and budgets.
• Social media marketing or event planning experience is a plus.

Responsibilities

• Be the first point of contact for prospective and existing tenants, delivering exceptional customer service.
• Respond promptly to enquiries and convert leads into new tenants through effective sales and relationship building.
• Build strong relationships with tenants to maximise satisfaction and retention.
• Oversee the smooth day-to-day running of the business centre, ensuring high standards are maintained at all times.
• Liaise with contractors and service providers, ensuring maintenance works are completed efficiently.
• Maintain accurate Health & Safety records and ensure compliance with all relevant legislation.
• Monitor building running costs, utilities, and operational expenditure.
• Raise invoices, approve supplier payments, and maintain accurate financial records.
• Produce and maintain running cost spreadsheets, ensuring service charges are allocated correctly.
• Support budgeting and cost control across the business centre.
• Plan and deliver regular networking events and initiatives to grow our business community.
• Manage and create engaging content across our social media channels to promote the business centre and its events.
• Assist with the daily operation of the on-site café during busy periods or when additional support is needed.
• Continuously look for opportunities to improve customer experience, occupancy, and operational efficiency.

Skills

Customer service

Sales

Budgeting

Facilities management

Event planning

Social media

Microsoft Office

Excel

Tools

Microsoft Office Suite

Excel

Job description

Outset - Workspace & Co-working is seeking an enthusiastic Workspace Operations Manager to lead daily operations at our vibrant business centre in Warrington. You will be the face of the centre, building strong tenant relationships, driving occupancy through effective sales, and upholding exceptional standards across the building.

You may also support on-site café operations during busy periods. We value highly organised individuals with a passion for delivering standout customer experiences and