Workspace Experience Lead

thisisglobal; Manchester; On-site; GBP 38,000 - 48,000; Full time

Job summary

thisisglobal is seeking a Workspace Experience Lead in Manchester to oversee facilities, front-of-house, and vendor coordination across regional sites. You will manage day-to-day operations, support events, and ensure clear communication across teams.

The role involves regular travel to the Manchester Warehouse and occasional trips to London for training and broader team support. Strong org skills and proactive problem-solving are essential.

Qualifications

• Strong written and verbal communication skills.
• Excellent organisational abilities to manage multiple requests across sites.
• Proficient in Microsoft Word and Excel; experience with help desk systems a plus.
• Proactive in identifying issues and driving improvements.

Responsibilities

• Workspace & Facilities Oversight: act as first point of contact for premises queries, ensure SLAs/KPIs met, oversee front-of-house operations and on-site support at Manchester office & warehouse.
• Stakeholder, Vendor & Event Coordination: build relationships with internal teams and external suppliers, cover reception, arrange NDA processes, coordinate on-site events.
• Team Support & Communication: assist Workspace Ops team, update floor plans, arrange small works/moves, brief suppliers for branding and install/removal, maintain clear docs.

Skills

Communication

Organisation

Microsoft Word

Microsoft Excel

Help desk systems

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Job Title: Workspace Experience Lead

Key Responsibilities

• Workspace & Facilities Oversight: Act as the first point of contact for all premises and workspace related queries, responding via multiple channels and resolving issues in line with SLAs and KPIs. Oversee front-of-house operations, meeting room standards, post handling, and contractor and vendor coordination to ensure smooth day to day operations across regional sites, including regular on-site support at the Manchester Office & Warehouse.
• Stakeholder, Vendor & Event Coordination : Build strong working relationships with internal teams and external suppliers. Support service delivery by addressing feedback, assisting with contractor / supplier call outs, and helping coordinate logistics for key on-site events. Cover the reception desk and welcome visitors, ensure NDA processes are followed, and help organise workspace logistics for internal events from planning to completion.
• Team Support & Communication: Support the Workspace Operations Manager & Workspace Experience Manager with ad hoc requests and provide operational cover as required, including space planning support (basic measuring and layout checks), coordinating small works/moves, updating floor plan/signage records, and assisting with non-standard workspace requests such as on-site branding (e.g., wall vinyls, wayfinding, event dressing) by briefing suppliers, arranging access and overseeing install/removal. Keep the team updated on key information, changes, and contribute to maintaining clear support documentation and service excellence through timely communication.

Travel Requirement

This role is Manchester based and will require regular travel to the Manchester Warehouse , plus monthly travel to London and other regional sites for training and to support the wider Workspace team.

What You'll Love About This Role

• Think Big : Be a pro-active team member to create solutions, helping create a seamless experience for thousands of colleagues across the business.
• Own It : Take ownership of tickets raised from receiving until completion, ensure all documents are clear and up to date.
• Keep it Simple : Use clear, direct communication and reliable processes to keep things running smoothly across our buildings.
• Better Together : Work side by side with a supportive team that values collaboration and community.

What Success Looks Like

• In your first few months, you'll have:
• Embeded into the team and get to know your colleagues, what the team does and what your colleagues do and how important each role is.
• Demonstrated full understanding the role and become an early trusted point of contact.
• Get to know Global, what we do, how we do it and why we do it.
• Start to create your very own network and relationships.
• (Have fun!)

What You'll Need

• Communication Skills: A natural communicator in both written and face to face communication
• Organisation Skills : Ability to manage multiple requests and deadlines across sites and systems.
• Computer Skills : Experience in Microsoft Packages such as word and excel, experience in help desk systems preferred but not essential
• Adaptability & Initiative : Proactive in identifying issues, spotting improvements, and taking ownership of outcomes.