Facilities Front Of House Reception

OCS; Norwich; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

Award-winning employer

Digital learning

Wagestream pay access

Hapi app discounts

Zusammenfassung

OCS is seeking an enthusiastic Front of House operative to join our reception team in Norwich. You will be the first point of contact for visitors, callers, and staff, delivering professional service to meet SLAs and uphold company standards.

Key responsibilities include excellent telephone handling, message taking with full details, meeting room coordination, and proactive administration. The role requires a smart, presentable appearance and the ability to work calmly under pressure.

Qualifikationen

• Excellent telephone manner and professional communication at all times.
• Strong IT literacy including Word and Excel.
• Able to multitask and prioritise effectively in a busy environment.
• Extensive reception experience or front-of-house exposure is beneficial.
• Well organised and presentable with a smart appearance.

Aufgaben

• Answer phone calls in an efficient and professional manner.
• Pass messages with time, date, caller's name, company, contact no and reason.
• Greet visitors and contractors; log details and manage appointment scheduling.
• Manage meeting room bookings and assist with administrative tasks as needed.
• Maintain a tidy reception area and uphold the clear desk policy.
• Escalate feedback for quick resolution and communicate effectively with colleagues.

Kenntnisse

Communication skills

Telephone manner

IT skills

Multitasking

Teamwork

Presentable

Tools

Word

Excel

Lotus Notes

Jobbeschreibung

About The Role

OCS are looking for an enthusiastic and capable individual to form a key part of the team. To work as part of the Front of House team in the delivery of tasks to fulfil the contractual requirements. To ensure that service delivery is maintained to SLA’s and ensure that all activities are delivered in accordance with customer expectation.

Working Hours

Monday to Friday 1300-1800

Key Responsibilities

• Answering phone calls in an efficient and professional manner.
• Callers are to be announced when put through the relevant extension, with messages to be taken if the call cannot be taken at that time. All messages to have time, date, caller's name, company, contact no and reason for call, if appropriate. Messages must be passed to the recipient promptly.
• Greeting visitors and contractors ensuring all names and details are logged and recorded in the correct book on reception and notifying the appropriate member of staff. All visitors must have appointments and be accompanied at all times.
• To work as part of the Front of House team in the delivery of task to fulfil the contractual requirements.
• To project a professional and positive image at all times, to both internal and external customers.
• To ensure that processes regarding the access of staff and visitors into the premises are adhered to.
• To assist with meeting room bookings when required.
• To provide back-up administration support as and when required.
• To operate a clear desk policy and be responsible for general tidiness and housekeeping within the Reception area.
• To develop an understanding of OCS in order to improve personal contribution to the company and all staff interacted with.
• To carry out as requested any other office duties, which are normal custom and practice.
• To undertake sufficient training to ensure knowledge of the systems required to facilitate the position.
• To esculate all feedback for quick resolution.
• To communicate effectively with all colleagues to prioritise work and encourage excellent feedback.
• Management of day to day inventory and stock control.
• To load and unload deliveries if required and safe to do so.
• Monitor and respond to environmental system alarms within the unit.
• Collection, use of x-ray, sorting and delivery of post across site.
• Ensuring compliance with manual handling, risk assessments at all times.
• Reconfiguring meeting and conference room furniture and equipment as directed.
• To carry out PPM and reactive tasks as instructed.
• Provide assistance to third parties as and when required.
• Act upon reasonable requests and instructions from FOH Supervisor, Contracts Manager and Client.
• To work reasonable overtime as and when required.
• IT literate for spreadsheets, database and general word applications essential.
• Ability to multitask and work alone.
• Excellent communication skills and the ability to motivate others.
• Willing to learn new skills and can disseminate knowledge to other team members.
• Exemplary customer service skills
• Calm under pressure
• Effective organisational skills Personal Specification:
• Excellent telephone manner
• Good communication skills
• Smart, presentable appearance
• Use of own initiative
• Personable, approachable and able to work as part of a team
• Extensive reception experience
• Good switchboard skills
• Well organised with the ability to prioritise
• Good IT skills including Word, Excel and Lotus Notes

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.