Senior Office Executive

Manchester Arndale; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Flexible pay

Digital learning

Retail discounts

Awarded employer

Job summary

OCS UK & Ireland is seeking a highly organised Senior Office Executive to support the day‑to‑day operation of a busy office environment, working closely with the Facilities Manager. The role focuses on delivering exceptional customer service, effective administration, site compliance and smooth workplace operations.

You will handle front of house, visitor management, access control, supplier liaison, and maintenance coordination while ensuring accurate records and efficient reporting.

Qualifications

• Previous experience in an administrative, office support, or workplace services role.
• Strong customer service and communication skills.
• Proficient in Microsoft Office, including Outlook, Word, Excel, and Teams.
• Excellent organisational skills and attention to detail.
• Ability to work independently and collaboratively.
• Professional, proactive, and adaptable approach.

Responsibilities

• Provide reception and visitor management services, ensuring a welcoming front of house.
• Manage access cards, visitor passes, and CCTV audits for security compliance.
• Serve as main point of contact via calls, emails, and Teams messages.
• Raise purchase orders, resolve invoice queries, and support maintenance work orders.
• Monitor office supplies and liaise with suppliers to maintain service levels.

Skills

Administrative experience

Customer service

MS Outlook/Teams experience

Attention to detail

Tools

MS Office

Job description

About The Role:

We are looking for a highly organised Senior Office Executive to support the day-to-day operation of a busy office environment, working closely with the Facilities Manager. This role is central to ensuring exceptional customer service, effective administration, site compliance, and smooth workplace operations.

Key Responsibilities

Front of House & Visitor Management

• Deliver a professional and welcoming reception service.
• Manage visitor registration, inductions, and site access.
• Maintain a clean and organised reception area.
• Support the implementation of workplace procedures and standards.

Security & Compliance

• Issue and manage access cards and visitor passes.
• Carry out regular access control and CCTV audits.
• Maintain key management records and security compliance.
• Ensure SIA licence checks and site security procedures are completed.

Customer Service & Communication

• Act as a key contact for calls, emails, and Teams messages.
• Provide outstanding service to clients, visitors, and colleagues.
• Ensure queries are resolved or escalated promptly.

Administration & Facilities Support

• Raise purchase orders and resolve invoice queries.
• Manage reactive and planned maintenance work orders.
• Maintain accurate compliance records and site documentation.
• Conduct service audits and support operational reporting.
• Assist with building inspections and facilities-related issues.

Stock & Supplier Management

• Monitor office and kitchen supplies.
• Place and amend orders as required.
• Liaise with suppliers to maintain service levels.

About You

• Previous experience in an administrative, office support, or workplace services role.
• Strong customer service and communication skills.
• Proficient in Microsoft Office, including Outlook, Word, Excel, and Teams.
• Excellent organisational skills and attention to detail.
• Ability to work independently and collaboratively.
• Professional, proactive, and adaptable approach.

Training & Development

Training and support will be provided, including:

• SIA Licence
• Emergency First Aid at Work
• IOSH Health & Safety Training

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award‑Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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