Workshop Technician

Macgregor Industrial Supplies; Kirkwall; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Living Wage

Pension

Death in Service

Employee Discount

Cycle to Work

Uniform

Annual Bonus

Extra Holidays

EAP

Technical Training

Career progression

Diverse Equipment

Job summary

Macgregor Industrial Supplies in Kirkwall seeks a Workshop Technician to service, repair and prepare equipment to high standards. You will diagnose faults, source parts, perform pre-delivery checks and maintain thorough workshop records.

We value problem solvers with vocational qualifications, UK driving licence, and strong IT and communication skills. Join a family-owned team that supports training, development and a safe, collaborative work environment.

Qualifications

• Qualified technician with vocational credentials or equivalent experience.
• Experience servicing and repairing equipment to manufacturer standards.
• Strong diagnostic and fault-finding abilities.

Responsibilities

• Diagnose faults and service/repair equipment to standards.
• Inspect equipment and identify parts needed for repairs.
• Order parts and assist with customer quotations.
• Use diagnostic systems to support fault finding.
• Carry out pre-delivery inspections and prepare equipment for use.
• Maintain accurate records and timesheets.
• Ensure workshop areas and tools are kept clean and safe.
• Support emergency call-outs when required.
• Assist other branches as needed.

Skills

HNC/HND/City & Guilds/SVQ

2-stroke & 4-stroke engines

Mechanical & electrical diagnostics

Fault finding

UK driving licence

IT skills

Communication skills

Independent working

Team player

Flexible/adaptable

Education

HNC/HND/City & Guilds/SVQ Level 2/3

Job description

Workshop Technician Location : Kirkwall Hours : Full Time - 37.5 hours per week. Keep Equipment Moving. Keep Customers Working.

The Role

A Workshop Technician will play a key role in ensuring equipment is serviced, repaired and prepared to the highest standards. Your responsibilities will include:

• Diagnosing faults and carrying out servicing, maintenance and repairs to company and manufacturer standards
• Inspecting equipment and identifying parts required for repairs
• Ordering parts and materials where required and assisting with customer quotations
• Using manufacturer diagnostic systems and software to support fault finding
• Carrying out pre-delivery inspections and preparing equipment for customer use
• Completing all work efficiently while maintaining high quality standards
• Maintaining accurate job records, service reports, timesheets and workshop documentation
• Clocking on and off jobs to ensure accurate recording of work completed
• Ensuring workshop areas, work bays, tools and equipment remain clean, organised and safe
• Following all health and safety procedures and company policies
• Supporting emergency call-outs during working hours when required
• Carrying out vehicle checks on any company vehicle assigned to you and reporting defects promptly
• Supporting other branches when operational requirements demand

What We're Looking For

We're looking for someone who enjoys solving problems, takes pride in their work and is committed to delivering excellent service. You'll ideally have:

• A relevant vocational qualification such as HNC, HND, City & Guilds, SVQ Level 2 or 3, or equivalent experience
• Experience working on 2-stroke and 4-stroke engines, lawnmowers, groundcare equipment, golf course machinery, ATVs or similar equipment
• Strong mechanical and electrical diagnostic skills
• Good fault-finding and problem-solving abilities
• A full UK driving licence
• Good IT skills and confidence using digital systems
• Strong communication and customer service skills
• The ability to work independently and as part of a team
• A flexible approach and willingness to adapt to changing priorities
• A positive attitude towards learning, development and new challenges

Why Join MacGregor Industrial Supplies?

We're a family-owned business with a proud reputation for supporting our customers and investing in our people. Our values guide everything we do:

• Customer First - delivering reliable service when customers need us most.
• Be the Best - taking pride in quality workmanship and continuous improvement.
• Do the Right Thing - working safely, honestly and professionally.
• Community Spirit - supporting colleagues and working together as one team.
• Future Focus - embracing new technology and developing our skills.

What You'll Receive

• 37.5-hour working week
• Accredited Living Wage Employer
• Pension Scheme
• Death in Service Benefit
• Employee Discount
• Cycle to Work Scheme
• Company Uniform
• Discretionary Annual Bonus Scheme
• Additional Holiday Entitlement after One Year of Service
• Employee Assistance Programme (EAP) providing free, confidential 24 / 7 support for you and your immediate family
• Ongoing manufacturer and technical training
• Opportunities for career development and progression
• The chance to work on a diverse range of professional equipment and machinery

Ready to Get Stuck In? If you're a skilled technician who enjoys problem solving, takes pride in quality workmanship and wants to be part of a supportive team, we'd love to hear from you. Join MacGregor Industrial Supplies and help keep our customers moving.