Workshop Team Leader

Kion Group; Swanley; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading engineering company based in Swanley is seeking a Workshop Team Leader to manage the day-to-day operations of their engineering team. The successful candidate will be responsible for leading and motivating a team of engineers, ensuring customer service delivery, and maintaining high health and safety standards. This role requires strong managerial skills, an NVQ level 3 qualification, and experience in vehicle maintenance or mechanical engineering. A full UK driving license is also necessary for this position.

Qualifications

• Demonstrated ability to work in a team and promote quality customer service.
• Capable of developing the potential of staff through effective communication.
• Experience in managing a diverse team of engineers.

Responsibilities

• Ensure the efficient running of the workshop engineering team.
• Lead health and safety initiatives and training.
• Conduct performance management and coaching of engineers.

Skills

Man management skills

Good communication skills

Comfortable in customer facing situations

Numeracy and literacy

Teamwork

Energetic and motivated

Conflict management

Education

NVQ level 3 or equivalent

Tools

Company IT systems

Job description

We are looking to recruit a Workshop Team Leader reporting into the Workshop Manager.

The main purpose of this role is to ensure the day to day efficient running of engineering team in the within the workshop. This role involves playing an active part in the leadership of the team by being the first point of contact with the engineers for all issues.

This role will be based in our Swanley depot.

We offer:

In conjunction with the workshop manager the TL is responsible for the overall performance of the team in terms of customer service delivery, ensuring that all relevant metrics are met, in line with the current workshop KPI dashboard, including but not limited to:

• Used equipment turnaround time
• On time prep - Committed dates (New, Used, STR)
• Average job times to agreed target
• Quality of work produced to agreed standards
• Number of trucks prepared to agreed targets

In addition to your normal engineering duties, the additional tasks and responsibilities of a team leader are to ensure the day to day efficient running of the engineering team to facilitate a high-quality customer experience within a designated area, playing an active part in the leadership, engagement and motivation of the team and being the first point of contact for the engineers. Maintain a high standard of housekeeping in the workshop and warehouse.

• To take the lead in all aspects of Health and Safety ensuring H&S initiatives and requirements are acted upon and communicated to the relevant forum or individuals, safety audits, site risk assessments and associated training (e-learning completion)
• P0/P6 Near Miss and Job Safety Observation Lead Indicator reporting and/or investigation
• P3 Engineer accident investigation - application of appropriate corrective action, accident reduction initiatives
• Engineer performance management – including dialogues (where applicable), engineer engagement, retention, coaching and development to include training needs identification
• First level technical escalation
• Manage engineering coverage in the team - including absence management, auhorisation of holidays etc.
• Team meetings - communication of business objectives and performance against both goals and targets
• Completion of Service audits
• WIP management - job and service completion to promise (including appropriate document completion)
• Ensure that 5S standards are maintained and audits are carried out and recorded with action taken if required

Required functional competencies / experience / qualifications

• Good levels of man management skills, having demonstrated an ability to work in a team and a desire to promote quality customer service.
• A good standard of communication skills displaying the confidence to develop the potential of staff
• Comfortable in Customer facing situations
• Good levels of numeracy / literacy
• Manage a team of c 10-20 engineers (subject to location)
• Energetic, motivated and pro-active team player
• Qualified maintenance engineer (NVQ level 3/ equivalent) in relevant discipline or industry experience.
• Industry Know How
• Good knowledge of company IT systems with the ability to provide first level support
• Conflict Management
• Qualified to conduct Thorough Examination
• Demonstrate successful Communication and Management skills to deliver excellent service through a team of Engineers

Tasks and Qualifications:

Linde Workshop Engineers play a crucial role in maintaining and repairing a wide range of material handling equipment, including forklifts and other heavy machinery. You would be involved in the maintenance and repair of our extensive range. You would conduct routine maintenance checks and repairs on machinery to ensure optimal performance and safety.

Being located at one of our depots, you’ll bring your expertise to service Linde forklifts and other state-of-the-art material handling equipment, forging strong relationships, and delivering exceptional service and support. Being an integral part of in our operation and driving world class customer service.

The role offers the opportunity to work with a diverse range of products, from small electric pallet trucks to very narrow aisle and large engine-powered Counterbalance trucks. As a Workshop Engineer, you’ll play a crucial role in ensuring our customers receive top-quality Linde forklift trucks. This would include Performing Pre-delivery inspections, Diagnosing and rectifying faults and undertaking preventative maintenance.

We are interested in candidates with experience as vehicle technicians or mechanical engineers, particularly those who have worked as forklift technicians, plant fitters, plant technicians, or vehicle technicians. Experience with plant equipment, powered access equipment, agricultural machinery, motor vehicles, or industrial cleaners is highly desirable, but not sure if you have what we want, why not talk to us.

• Ideally you will have an NVQ level 3 (or equivalent) qualification, although this is not essential.
• We use the latest technology to keep accurate records and place orders, therefore being comfortable using IT equipment is essential.
• You will need to hold a full UK driving license.
• As a Linde engineer you will need to be comfortable working autonomously and within a team.

Linde is committed to fostering a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from individuals of all backgrounds, abilities, and experience. If you require any adjustments or accommodations during the application or interview process to ensure fairness and accessibility, please let us know.