Workshop Operations Manager in Newcastle upon Tyne)

Ad Warrior Ltd; Newcastle upon Tyne; On-site; GBP 52,000 - 56,000; Full time

Benefits offered by this job

Generous annual leave

Family friendly policies

Agile working where appropriate

Salary sacrifice schemes

Job summary

Newcastle City Council's Fleet Services team is seeking a Workshop Operations Manager to lead a high‑performing vehicle maintenance operation for a diverse fleet of over 700 vehicles, plant and equipment, ensuring safety, DVSA compliance and availability to support council services.

You will manage Workshop Controllers and technicians, drive service improvement, uphold regulatory compliance, and deliver value for money while maintaining a safe, sustainable and customer‑focussed operation across

Qualifications

• Proven track record in managing an HGV or fleet workshop.
• Experience with DVSA rules and Operator Licence compliance.
• Strong leadership and budget management skills.

Responsibilities

• Lead the delivery of a high‑performing vehicle maintenance operation for 700+ assets.
• Drive service improvements and safety culture across the workshop.
• Manage Workshop Controllers and technicians to ensure on‑time, compliant servicing.
• Ensure assets and workshops meet regulatory and accreditation standards.

Skills

HGV maintenance

Fleet management

DVSA regulations knowledge

Team leadership

Tools

Fleet maintenance software

Job description

Workshop Operations Manager (City Transport)

Location: Newcastle Upon Tyne

Salary: £51,928 - £56,293 per annum

Contract Type: Permanent, Full Time

At Newcastle City Council, our Fleet Services team plays a vital role in keeping the city moving. The services we support impact the economy, the environment, and the quality of life of our residents every day.

The Fleet Services Division plays a critical role in enabling frontline services to operate effectively. By providing a well-maintained, legally compliant, and increasingly sustainable fleet, we support the delivery of key council functions while helping to reduce environmental impact and contribute to the city's carbon reduction ambitions.

From waste collection and street cleansing to highways maintenance and environmental services, our fleet is essential to delivering frontline services across the city.

What the role will involve?

If you aspire to make a real difference and are passionate about delivering a high-quality, effective service, then our workshop team within Fleet Services, part of the operations division, could be the perfect place for you.

As Workshop Operations Manager, you will lead the delivery of a high-performing vehicle maintenance operation responsible for a diverse fleet of over 700 vehicles, plant and specialist equipment. You will ensure the fleet remains safe, Operators Licence compliant, reliable and available to support critical council services, minimising downtime and maximising operational efficiency.

Direct reports include Workshop Controllers and a skilled team of technicians, you will drive service improvement, promote a strong culture of safety and compliance, and support the Council's ambitions for fleet sustainability and decarbonisation.

Your leadership will be key in maintaining a resilient, customer-focused service that delivers value for money while ensuring essential services can continue to operate effectively for the people of Newcastle.

This is an exciting opportunity to shape the future of fleet maintenance, lead a dedicated workforce, and play a crucial role in supporting some of the Council's most important frontline services.

Who are we looking for?

This is an excellent opportunity for an experienced workshop professional looking to take the next step in their career.

The successful candidate will have a proven track record and recent experience managing an HGV workshop or fleet maintenance operation, to achieve the effective & efficient maintenance, diagnostics, & repair of the council's Large Goods Vehicle (HGV) fleet, plant / horticultural equipment and light vehicles.

This is a new role specialising in heavy good vehicle maintenance, Including a strong knowledge of DVSA regulations and Operator Licence compliance, within a multidisciplinary operation, managing all the workshops on the whole site, HGV's, Plant, Horticultural, & Light vehicle maintenance.

We are looking for someone with the skills & experience using fleet maintenance management systems to manage the scheduling, servicing, inspections and MOT's, to uphold regulatory compliance of the council's vehicle fleet and workshop accreditation. Whilst managing workshop staff and the compliance of assets such as workshop buildings and workshop equipment.

You will possess demonstrable experience in managing performance, ensuring operational requirements are consistently met within the workshop budget, while maintaining a safe, healthy and secure working environment autonomously to a high standard. Through strong leadership and effective collaboration, you will drive high standards of performance, customer service and contract delivery.

What can we offer you?

If a competitive salary and pension with the option to opt in to an AVC scheme wasn't enough you will also have

• A generous annual leave allowance.
• The option to buy additional annual leave.
• Access to family friendly policies including maternity and adoption leave, maternity support leave, paternity leave, shared parental leave, special leave, leave when caring for a terminally ill dependent, leave for armed forces reservists, disability related special leave, career breaks and paid leave to support the electoral process.
• An enhanced work life balance including agile working, part-year working, compressed hours and flexi time where appropriate.
• Opportunities to influence the future development of our fleet services.
• Access to numerous salary sacrifice schemes including home electronics, car lease and gym membership.
• Access to physiotherapy, counselling services and eye tests for VDE users through our Occupational Health Service.
• Access to an extensive wellbeing programme including access to a 24 hour employee assistance programme for you and your immediate family.
• Access to Mental Health First Aiders.
• Ability to join a trade union.
• Access to a staff travel scheme.
• Access to learning and ongoing training and professional development. Development opportunities including a comprehensive corporate induction programme, access to -learning, an annual performance appraisal, upskilling apprenticeships, access to Learning Resource Centres
• A rewarding and most importantly access to a challenging career.
• Additionally, we also offer you retail discounts on hundreds of the UK's Highstreet and online retailers including travel, dining out, mobile and broadband from the point of receiving your offer of employment.