Workshop Manager - Repair & Refurbishment (Remote)

Indra Group Uk & Ireland; Crawley Down; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Holidays: 25 days + bank holidays

Pension 4% employee + 4% employer

Life assurance

Income protection

Employee assistance programs

Flexible/remote working options

Social events

Learning and development programs

Job summary

Indra is seeking a Workshop Manager to lead end-to-end repair and refurbishment operations for a major public transport technology programme. You will provide strategic and operational leadership to the workshop, guiding a multi-tiered team including workshop leaders, repair engineers, specialists and admin staff, and managing logistics subcontractors.

The role requires a Bachelor’s degree in a related field and significant experience in workshop operations, with a strong focus on quality,

Qualifications

• Bachelor's degree in engineering, electronics, telecommunications, industrial management or related discipline.
• Significant experience leading technical workshop operations or repair centres, ideally in transport, technology or industrial services.
• Strong understanding of electronic, electro-mechanical and PC-based repair processes.
• Proven leadership managing multi-disciplinary teams including team leaders, engineers, technicians and administrative roles.
• Experience with performance management, process governance, quality assurance and continuous improvement.
• Strong capability in resource planning, workflow optimisation and managing multiple repair streams.
• Ability to interpret and meet contractual KPIs including MTTR, quality standards and compliance.
• Excellent stakeholder management and communication, including leadership of subcontractor relationships.
• Ability to operate effectively in high-volume, fast-paced, quality-critical environments.
• Experience in large-scale transport technology or fare collection environments.
• Knowledge of quality management frameworks relevant to workshop operations.
• Experience with spares planning, logistics coordination and stock control systems.
• Background in diagnostic engineering, root-cause analysis or development of test/repair methodologies.

Responsibilities

• Provide overall leadership of the workshop organisation and ensure efficient, high-quality repair and refurbishment of assets.
• Oversee team leaders, technicians and stores/logistics interfaces ensuring workflows and standards are met.
• Ensure adherence to quality standards, repair procedures, safety requirements, and contractual KPIs.
• Act as senior escalation point for complex technical or operational issues in the workshop.
• Plan and prioritise repairs, allocate resources and manage capacity across streams.
• Maintain governance over spares availability, stock control, and coordination with logistics.
• Lead workforce management, development and culture of technical excellence.
• Lead leadership for logistics subcontractors and ensure SLA compliance.
• Support cost estimation, project variation assessments and future capacity planning.
• Provide regular reporting on workshop performance, MTTR trends, risks and improvements.

Skills

Leadership experience

Communication skills

Project planning

Resource planning

Quality assurance

Education

Bachelor's degree in engineering or related

Tools

Stock control systems

ERP software

Job description

Indra is seeking a Workshop Manager to lead end-to-end repair and refurbishment operations for a major public transport technology programme. You will provide strategic and operational leadership to the workshop, guiding a multi-tiered team including workshop leaders, repair engineers, specialists and admin staff, and managing logistics subcontractors.

The role requires a Bachelor’s degree in a related field and significant experience in workshop operations, with a strong focus on quality,