Workshop Manager

Solus - an Aviva company; Sunderland; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking body repair group as a workshop team leader, where your leadership and technical skills will drive quality repairs and enhance customer satisfaction. This role emphasizes collaboration and continuous improvement, allowing you to make a real impact in a supportive environment. With a commitment to excellence and a focus on customer experience, this position offers a unique opportunity to grow within a rapidly expanding business that values diversity and innovation. If you are passionate about the motor repair industry and ready to lead a dedicated team, this is the perfect opportunity for you.

Benefits

Competitive bonus scheme

Group income protection with GP access

Excellent benefits and rewards packages

Competitive employer matched pension contributions

Discounts on Aviva products

Savings and benefits schemes

Discounts for electric vehicle purchase

Manufacturer approvals

Award-winning customer service

Links with Thatcham for training

Qualifications

• Demonstrated technical competence with hands-on practical support.
• Experience leading teams and working across management.

Responsibilities

• Lead the workshop team to ensure quality repairs and customer satisfaction.
• Promote a collaborative team environment focused on customer needs.

Skills

Technical competence

Team leadership

Motor repair industry experience

Repair methodology knowledge

Job description

Overview

Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of technology, working as part of the Aviva family?

Responsibilities

The Role:

Responsible for the workshop team, building a collaborative team working environment, which focuses on the customer and what matters to them. Leading the workshop team in producing quality repairs with a "right first time" culture and attitude to their work. Identify opportunities which promote customer satisfaction and or process improvement ideas and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations.

Qualifications

Desirable qualifications and experience:

1. Able to demonstrate technical competence, providing hands-on practical support.
2. Experience of leading a team, working across different management teams.
3. Experience of working within the motor repair industry.
4. Strong technical competence and repair methodology knowledge.

Who are Solus and what can they do for you?

Solus is one of the largest body repair groups in the country, wholly owned by Aviva employing over 1000 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years.

• A competitive bonus scheme
• Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family
• Our excellent benefits and rewards packages
• Competitive employer matched pension contributions
• Discounts on Aviva products and services
• Savings and benefits schemes
• Discounts and schemes for electric vehicle purchase for all employees
• Holding several main manufacturer approvals - Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen
• Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields
• Links with Thatcham to get the best products and training here in the UK
• We have a variety of locations, hours and working patterns to suit our customers, business, and you.
• We interview every disabled applicant who meets the minimum criteria for the job.

Excited but not sure you tick every box? We are inclusive - we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you.

We recognise that we can only achieve our vision with the dedication and collaboration of our specialists. This is an excellent time to join a rapidly growing business and help us to shape the future.

What next?

Please apply online and our recruitment team will be in contact within 7 days.