Workshop Manager

TN United Kingdom; East Kilbride; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Workshop Manager to lead a dynamic team in delivering exceptional technical solutions and customer service. This role offers the chance to work in a newly upgraded Fusion centre, equipped with state-of-the-art facilities, to provide a first-class customer experience. You will inspire and mentor a talented team while ensuring compliance with health and safety standards. With a focus on growth and development, this position provides ample opportunities for career progression in a supportive environment. If you are passionate about motoring services and want to be part of a success story, this is the perfect opportunity for you.

Benefits

5.6 weeks’ annual leave

Up to 50% off garage bills

Discounts on groceries and shopping

Family & Friends Discount Events

Trade Price Bike opportunity

Financial planning support

GP Access 24/7

Share save scheme with discounts

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Proven leadership experience and ability to mentor a team.
• Strong communication and organizational skills are essential.

Responsibilities

• Lead the workshop team to deliver timely technical solutions.
• Collaborate with the Front of House team for seamless service.

Skills

Light Vehicle Maintenance Level 3

Leadership Skills

Communication Skills

Organizational Abilities

Compliance Standards Knowledge

Driving License

Education

Level 3 in Light Vehicle Maintenance

Job description

Join Halfords as a Workshop Manager and be part of a dynamic team dedicated to delivering exceptional technical solutions and customer service. This role offers the opportunity to lead a talented team of technicians, drive innovation, and grow your career in a supportive and engaging environment.

This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment.

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords. Access to hybrid training and IMI approved continuous development will be fully supported.

Key Responsibilities:

• Lead the Workshop team to deliver technical solutions promptly.
• Collaborate with the Front of House team to ensure seamless customer service.
• Allocate jobs based on technical requirements and customer demand.
• Conduct daily huddles to keep the team informed and motivated.
• Inspire and mentor the team to develop their technical skills.
• Act as an ambassador for Halfords Values, promoting a positive and inclusive culture.

Key Accountabilities:

• Understand customer demand and manage the team to exceed expectations.
• Communicate clearly with customers about work options and implications.
• Maximize team performance against sales and customer service targets.
• Ensure compliance with Health & Safety and quality standards.
• Support team engagement and bring Halfords Values to life.

Skills and experience:

• Level 3 in Light Vehicle Maintenance or equivalent experience.
• Proven leadership and mentoring skills.
• Excellent communication and organisational abilities.
• Strong track record of meeting targets and building relationships.
• Experience with compliance standards and in-house systems.
• Valid driving license.

Why Halfords?

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest Automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.