Operations Director

Active Care Group; United Kingdom; Remote; GBP 45,000 - 75,000; Full time

Job summary

An established industry player in neuro and mental healthcare is seeking a clinically qualified Operations Director. This role involves leading services across the North West of England and Scotland, ensuring high-quality care delivery while managing a team of dedicated Service Managers. The ideal candidate will possess a UK health qualification, be HCPC or NMC registered, and have experience in operational management within the care sector. Join a compassionate team focused on improving lives through outstanding person-centered care, with opportunities for professional development and a supportive work environment.

Benefits

25 days plus bank holidays

Birthday off

Active Learning Hub

Active Reward App

Employee Assistance Programme

Nest Personal Pension

Medicash Health Plan

Active Awards programme

Enhanced Sick & Maternity Pay

Refer a Friend Scheme

Qualifications

• Must hold a UK professional health qualification and be HCPC or NMC Registered.
• Previous managerial experience in the care sector is essential.

Responsibilities

• Lead and support Service Managers to ensure quality care delivery.
• Manage financial and quality targets for allocated sites.

Skills

Leadership

Communication Skills

Operational Management

Financial Planning

Interpersonal Skills

Regulatory Compliance

Just Culture Implementation

Education

UK Professional Health Qualification (HCPC or NMC Registered)

Job description

Come and join one of the UK's largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.

Are you a clinician looking for your next exciting management challenge? Are you a compassionate and visible leader keen to lead services towards the best quality care delivery? We have an amazing opportunity for a clinically qualified Operations Director to join our team of compassionate, inclusive and committed people working together to provide outstanding person-centred care. This role will cover the North West of England and Scotland where you will be required to support 3 services in Lancashire, 1 in Nottinghamshire, 1 in the Midlands, and 2 services in Scotland (this is subject to change in line with business needs).

For this role, you will need to be a driver with the ability to travel and hold a UK professional health qualification which requires you to be HCPC or NMC Registered with sound knowledge and experience of operational service issues within complex needs, with the ability to operate in a complex and changing environment.

Reporting to the Managing Director and working with key partners and commissioners, as Operations Director you will lead your services to ensure that service users receive excellent care meeting their diverse needs and achieving the best possible clinical outcomes. Our aim is to improve people's lives by providing the best quality care tailored for each individual's needs. Our multi-award-winning specialist care services support people with complex conditions including Acquired Brain Injury, Acquired Spinal Injury, Neurological conditions, Mental Health, Learning Disabilities, and Autism.

The Operations Director will be responsible for the leadership, planning, and delivery of healthcare services within the Region. As a member of the senior management team, you will contribute to the shaping of the strategic direction for the services and ensure its implementation within defined timescales, commercial, and financial budgets.

What you'll be working:

• Working hours are Monday to Friday 9am to 5:30. This is a remote role with the expectation that you will visit services 3-4 out of 5 days.

What you'll be doing:

• Leading and supporting a team of dedicated Service Managers who are committed to providing the best care possible.
• Responsibility for the management of Service Managers in the region, including all quality, people, and financial targets for allocated sites within the region.
• Jointly working with the quality team, business development managers, and HR business partners to achieve these targets.
• Working with the HR Business Partner and quality team to embed Just Culture so that the highest standards of safety, quality, morale, and retention are achieved.
• Responsibility for site converting referrals, overseeing site managers engaging with referrers and commissioners as required.
• Ensure service leaders have a good understanding of their financial KPIs and their budgets, the expectations around regulatory compliance, and meeting contractual and commissioner requirements.
• Deal with any complaints in a timely fashion, ensuring that incidents are reported and investigated at the appropriate level and submitted in accordance with national expectations for NHS or Local Authority requirements and in accordance with other commissioners and regulators.
• Adherence to all Group policies and procedures and ensuring that all colleagues in the service are aware of and understand company policies.

What you'll have:

• UK professional health qualification which requires you to be HCPC or NMC Registered is essential.
• Full Clean Driving Licence.
• Previous managerial experience within the care sector is essential.
• Experience of working collaboratively with regulatory bodies (i.e. CQC, CIS, HIS).
• Passion for providing high-quality care.
• Ability to model a Just Culture, providing a learning environment facilitating safer, high-quality care.
• Good communication, interpersonal, and influencing skills.
• Seasoned leader with operational and financial planning experience.
• Good understanding of national context and agenda as well as local issues.
• Able to performance manage fairly and to be transparent with individuals about areas for improvement.

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.

What to look forward to:

• 25 days plus bank holidays.
• Birthday off.
• Join the Active Learning Hub and benefit from a wide range of e-learning and face-to-face training and development opportunities.
• Active Reward App giving discounts and savings on your weekly shop.
• Free 24-hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship, and consumer advice.
• A Nest Personal Pension account.
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials like going to the dentist or opticians.
• We recognise outstanding Active Behaviours via the Active Awards programme.
• Enhanced Sick & Maternity Pay benefits.
• Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know.
• And, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group.