Workshop Coordinator

Balfour Beatty plc; East Midlands; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Smart working

25 days annual leave

Pension

Volunteer leave

Job summary

Balfour Beatty plc in Derby is seeking a highly organised Workshop Co-ordinator to support the day-to-day operations of a busy vehicle workshop. You will work closely with the Workshop Manager, supervisors and technicians to plan maintenance, manage bookings, open and close job cards, and ensure accurate documentation and invoicing processes.

Ideal candidates will have administration or coordination experience, excellent communication skills and a proactive approach to customer service.

Qualifications

• Experience in administration, coordination or customer service roles.
• Strong planning and organisational abilities with ability to multitask.
• Excellent verbal and written communication skills.
• Good IT skills and confidence using business systems.

Responsibilities

• Manage the workshop diary and coordinate bookings for servicing, valeting, tyres and glass repairs.
• Open, maintain and close job cards with full documentation.
• Be the main contact for customers via the 1link system and provide updates.
• Raise invoices, process payments and assist with outstanding accounts.
• Coordinate with parts to ensure availability for planned maintenance.
• Schedule and manage MOT bookings for fleet vehicles.
• Maintain accurate customer, vehicle and workshop records.
• Support efficient administrative processes and compliance with safety and GDPR.

Skills

Organisational skills

Customer service

Communication skills

IT literacy

Tools

Microsoft Office

Job description

About the role

Balfour Beatty Asset & Technology Solutions is looking for a highly organised and proactive Workshop Co-ordinator to join our team in Derby.

This is a fantastic opportunity to play a key role in supporting the day-to-day operations of a busy vehicle workshop environment. Working closely with the Workshop Manager, Supervisors, technicians and customers, you will help ensure maintenance activities are planned effectively, customer requirements are met, and all workshop administration is completed accurately and efficiently.

The successful candidate will be at the centre of workshop operations, coordinating bookings, managing documentation, supporting invoicing processes and ensuring excellent customer service throughout the maintenance journey.

What you'll be doing

As a Workshop Co-ordinator, you will:

• Manage the workshop diary and coordinate scheduled bookings, including vehicle servicing, valeting, tyre replacements and glass repairs.
• Open, maintain and close job cards accurately, ensuring all work is fully documented and recorded.
• Act as a key point of contact for customers, responding to enquiries and providing updates through the 1link system.
• Raise invoices, process payments and support the management of outstanding accounts.
• Coordinate with the parts department to ensure required parts are available for planned maintenance activities.
• Schedule and manage MOT bookings for fleet vehicles.
• Maintain accurate customer, vehicle and workshop records using business management systems.
• Support workshop efficiency by ensuring administrative processes are completed in a timely manner.
• Help ensure compliance with Health & Safety requirements, GDPR and relevant industry regulations.
• Build and maintain positive working relationships with customers, technicians and colleagues across the business.

Who we're looking for

We're looking for an enthusiastic and detail-focused individual with excellent organisational and communication skills.

You will ideally have:

• Previous experience in an administration, coordination or customer service role.
• Strong planning and organisational abilities, with the capability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Good IT skills and confidence using business systems and Microsoft Office applications.
• A customer-focused approach with the ability to build positive relationships at all levels.
• Strong attention to detail and a commitment to maintaining accurate records.
• The ability to work effectively both independently and as part of a team.
• A proactive mindset with a willingness to support colleagues and drive operational efficiency.
• An understanding of workshop, fleet, automotive or maintenance environments would be advantageous.

At Balfour Beatty, we value people who demonstrate integrity, take ownership of their work, embrace collaboration and are committed to delivering high standards of safety, quality and customer service.

Join us and help keep our workshop operations running smoothly while supporting the delivery of essential services across our Asset & Technology Solutions business.

Why work for us

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
• 25 days paid annual leave (pro rata)
• Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
• Pension, share incentive plan, volunteering leave, recognition schemes and much more…

About us

Asset & Technology Solutions provides innovative, safe and sustainable solutions to the Balfour Beatty projects across the UK. Our wide range of equipment and services includes HGV’s, tower and crawler cranes, piling equipment, CCTV and security services, survey services and drones, suction excavators, sweepers, modular accommodation and much more.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit https://disabilityconfident.campaign.gov.uk/

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at [e-mail]