Workshop Controller New

BMW Group Retail; Colne; On-site; GBP 32,000 - 48,000; Full time

Job summary

A leading automotive dealer is searching for a Workshop Controller to join their team in Colne. The successful candidate will oversee workshop efficiency, manage customer expectations, and support technicians, ensuring quality service and operational excellence. With a competitive salary and a comprehensive benefits package, including healthcare and training, this role offers an exciting opportunity for skilled professionals in the automotive sector.

Benefits

30 days holiday plus an extra day on your birthday

Healthcare cash plan

Employee vehicle-discount schemes

Highstreet discounts

Cycle to work scheme

Eyecare vouchers

Free flu jabs

Pension scheme

Life Cover

Internal and manufacturer training

Staff referral scheme

Qualifications

• Ability to manage a team of technicians efficiently.
• Experience in customer service and managing expectations.
• Knowledge of automotive technology and processes.

Responsibilities

• Manage efficiency and utilization of workshop technicians.
• Ensure timely completion of work and manage customer expectations.
• Provide job instructions to apprentices and support team members.

Skills

Efficiency Management

Customer Service

Technical Knowledge

Leadership

Quality Control

Job description

Lloyd Colne BMW is looking for aWorkshop Controller.

Your role

An exciting opportunity has arisen for aWorkshop Controllerto joinLloyd BMW/MINIbased inColne.

Salary:Basic salary of£32,000 with OTE £46,000 to £48,000

Hours:08:00 – 17:00 week days, plus one in three Saturdays 08:30- 13:00

Role responsibilities:

• Responsible for the efficiency and utilization of technicians within the workshop team.
• Ensuring all work is completed timely and accurately, managing the customers expectations at all times.
• Reporting and seeking advice on any problems highlighted whilst work is being conducted, so that the customer is informed where delays result.
• Keeping up to date with all technological developments.
• Providing job instructions to apprentices in order that they develop the practical skills required.
• Supporting all team members and working together for the benefit of the dealership.
• Run a thorough and quality VHC process
• Have a thorough quality control process for all work carried out.

Rewards

• 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
• Healthcare cash plan.
• Employee vehicle-discount schemes.
• Highstreet discounts.
• Cycle to work scheme.
• Eyecare vouchers.
• Free flu jabs.
• Pension scheme.
• Life Cover.
• Internal and manufacturer training.
• Staff referral scheme.