Workshop Controller – Bodyshop

Gemini Accident Repair Centres

Plymouth

Hybrid

GBP 35,000 - 52,000

Full time

14 days+

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Benefits offered by this job

30 days holiday plus service

Company pension

Cycle to work scheme

Health cash plan

Rewards platform: high streetDiscounts

Long service awards

Recommend a friend technician bonus

Job summary

Gemini Accident Repair Centres is seeking a skilled Workshop Controller to oversee all repair operations at our Plymouth site. You will allocate work, lead daily progress meetings, and ensure compliance with manufacturer methods and safety standards.

You will mentor apprentices and coordinate with other departments to secure parts and schedule repairs, while maintaining high productivity and quality across the workshop.

Qualifications

Proven experience in workshop management within an accident repair centre, bodyshop, or automotive environment.
Knowledge of repair processes, manufacturer repair methods, and BS10125:2022 quality standards.
Strong organisational and workflow management skills.
Ability to allocate work effectively and monitor productivity across a multi-skilled team.
Experience in supervising and developing workshop staff, including apprentices.
Awareness of health, safety, and environmental compliance in a workshop environment.
Strong communication and interpersonal skills.
Ability to resolve operational or technical issues efficiently.
Experience with workshop management software and digital job tracking systems.
Knowledge of parts management, inventory control, and repair planning.
Experience in continuous improvement initiatives within a workshop environment.

Responsibilities

Oversee and coordinate all repair processes from strip-down to final quality check.
Allocate work to technicians based on skill, workload, and job priority to optimise efficiency.
Lead daily production meetings to review job progress and escalate issues to the General Manager.
Monitor workflow to identify and resolve technical, resource, or scheduling issues quickly.
Ensure repairs are carried out in line with manufacturer repair methods and BS10125:2022 standards.
Check that repair documentation and management systems are updated promptly.
Maintain oversight of apprentices’ work under supervision.
Communicate with VDAs, Customer Service, and other departments to ensure parts availability and repair planning.

Skills

Workshop management

Repair methods knowledge

Organisational skills

Staff supervision

Health & safety awareness

Communication skills

Issue resolution

Tools

Workshop management software

Digital job tracking systems

Inventory control knowledge

Job description

Rev up your career with us! Join our Gemini team as we pave the way for car accident repair excellence. We’re seeking skilled technicians who are ready to transform dents and dings into works of automotive art. If you have a passion for precision and a drive for perfection, this job is for you!

Reporting To: General Manager

Staff Reporting to the Jobholder: All workshop production staff, including Panel Technicians, MET Technicians, Paint Technicians, and Apprentices (through their agreed Mentor/Supervisor).

Main Purpose of Role

To manage and coordinate all workshop activities within the accident repair centre, ensuring repairs are allocated efficiently, completed to manufacturer and company standards, and delivered on schedule. The Workshop Controller ensures maximum productivity, high-quality output, and compliance with all health, safety, and industry regulations, while supporting staff development and operational excellence.

Main Tasks

Workshop Operations & Workflow

Oversee and coordinate all repair processes, maintaining full visibility of each job from strip-down to final quality check.
Allocate work to technicians based on skill, experience, workload, and job priority to optimise efficiency and productivity.
Lead and participate in daily production meetings to review job progress, address delays, and **escalate** issues to the General Manager.
Monitor workflow to identify and resolve technical, resource, or scheduling issues quickly.

Quality & Compliance

Ensure all repairs are carried out in line with manufacturer repair methods, BS10125:2022 standards, and company quality procedures.
Check that repair documentation, job cards, and management systems are updated accurately and promptly.
Maintain oversight of apprentices’ work to ensure they are operating at the correct learning level under supervision.

Team Management & Staff Development

Maintain discipline, professional standards, and productivity across the workshop.
Support the development and training of workshop staff, encouraging continuous improvement and technical excellence.
Communicate effectively with VDAs, Customer Service teams, and other departments to ensure parts availability and repair planning.

Health, Safety & Environment

Ensure workshop tools, equipment, and machinery are maintained in good working order and compliant with safety regulations.
Maintain high standards of housekeeping, waste management, environmental compliance, and safe working practices.
Take responsibility for a safe, secure, and well-organised working environment in line with Health & Safety legislation and company policies.

Other Duties

Due to the size and complexity of the establishment, you will undertake any other reasonable tasks or duties that are deemed to be within your capability, as directed by a senior manager of the group with whom you have a reporting relationship.

Person Specification

Essential

Proven experience in workshop management within an accident repair centre, bodyshop, or automotive environment.
Knowledge of repair processes, manufacturer repair methods, and BS10125:2022 quality standards.
Strong organisational and workflow management skills.
Ability to allocate work effectively and monitor productivity across a multi-skilled team.
Experience in supervising and developing workshop staff, including apprentices.
Awareness of health, safety, and environmental compliance in a workshop environment.
Strong communication and interpersonal skills.
Ability to resolve operational or technical issues efficiently.

Desirable