Workshop Controller

ACTIVATE GROUP LIMITED; Kings Langley; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

33 days holiday (incl bank holidays)

Quarterly bonus scheme

Health Shield health plan

Annual pay review

Enhanced parental leave

Job summary

Activate Accident Repair Kings Langley is seeking a Workshop Controller to lead a busy repair workshop. You will oversee loading, resource use, and customer service to ensure high-quality repairs are completed efficiently.

The role reports to the Bodyshop Manager and offers a competitive salary, bonus opportunities, and a supportive, development-focused environment across UK sites.

Qualifications

• Understanding of repair industry, vehicle legislation and trade practices.
• Knowledge of Health and Safety including EPA and Risk Assessment.
• Computer literacy and ability to use workshop systems.

Responsibilities

• Implement workshop loading system to meet targets and deadlines.
• Liaise with logistics to monitor vehicles entering the site for repair.
• Utilise resources effectively to meet area targets and improve efficiencies.
• Deliver exceptional customer service in a workshop environment.
• Follow Health and Safety requirements and PPE usage in the workshop.
• Notify of Health and Safety risks to affected people.
• Monitor workshop output and efficiency, adjusting as needed.
• Explain repair procedures to workshop staff and customers clearly.
• Allocate tasks using workshop equipment where appropriate.
• Value a vehicle to determine repairable economics and wastage targets.
• Ensure no customer vehicle or contents are damaged or lost.

Skills

Repair industry knowledge

Health and Safety knowledge

Computer literate

Leadership and coaching

Repair process knowledge

Vehicle construction knowledge

Ability to work under pressure

Job description

Job title: Workshop Controller

Department: Activate Accident Repair Kings Langley, Unit 3, Kingley Park, Station Road, Kings Langley, WD4 8GW

Location: AAR

Reports to: Bodyshop Manager

Hours: 45 hours per week

We’re looking for a Workshop Controller to join our team, and play a key role at Activate Accident Repair Kings Langley.

Activate Group is a growing UK business approaching 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.

Role overview:

Ensure service and repairs are carried out effectively and accurately to achieve the highest possible standards for technical quality within the Bodyshop.

Benefits:

• 33 days holiday (including bank holidays)
• Quarterly bonus scheme
• Health Shield cash health plan for all
• Annual pay review
• Enhanced Maternity / Paternity / shared parental / adoption pay
• Life assurance: three times basic salary
• Free breakfast cereals and milk daily
• Free fruit – every Monday
• Free breakfasts sent to site every Wednesday

Key Responsibilities:

• Implement operational workshop loading system in line with company policy/procedures, ensuring all targets and deadlines are met or addressed.
• Liaise with office logistics staff to monitor the number of vehicles coming into the site for repair.
• Optimum utilisation of resources within area of responsibility as set out in targets.
• Deliver exceptional customer service.
• Awareness and compliance with Health and Safety requirements in the workshop, and responsibility of personal protection equipment worn by the staff in the areas of responsibility.
• Responsible for notification of potential Health and Safety risk to the people who may be directly affected by the risk.
• Monitor and control workshop output and efficiencies.
• Verbal explanation of the repair procedure and process to the workshop and customers and variable levels of understanding.
• Implement the use of workshop equipment when allocating tasks.
• Ability to value a vehicle at a market value in order to determine the repairable economics of a damaged vehicle.
• Adhere to material wastage targets.
• Ensure no customer vehicle or contents is damaged/lost while vehicles under repair.

Skills & Experience:

• An understanding of the repair industry, vehicle legislation and trade practices.
• Knowledge of all aspects of Health and Safety including an understanding of the provisions of E.P.A. and Risk Assessment.
• Computer literate.
• Leadership and coaching attributes.
• Knowledge of repair process.
• Vehicle construction knowledge.
• The ability to work under pressure.

What We Offer:

• Competitive salary (DOE)
• Quarterly bonus scheme up to £700 per quarter
• Supportive and professional working environment
• Opportunity to grow with a dynamic and ambitious company
• Career development and progression opportunities

What you can expect from us

At Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.

Every role at Activate Group is aligned to our wider business vision and purpose – making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.

We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We’ll also support your ongoing development through regular feedback and career planning.

Whether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.

A bit about us

Activate Group is a fast-growing business approaching 1,000 team members nationwide.

We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield.

We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners.

We also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.

Our purpose & values

Our purpose underpins everything we do: Make someone’s bad day better

Our values define how we work with our team members, customers and suppliers:

• Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better – Be bold. Challenge the norm - make small improvements often.
• Win together – Be a team player. Win together, learn together, respect each other.