Workshop Controller - Birmingham Wainwright Street, Birmingham, West Midlands Service & Support

Hgvtraders; Birmingham; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

30 Days Holiday Including 8 Bank Holidays

Company Sick Pay That Increases With Length Of Service

Pension With Greenhous Contribution

Employee Discounts On A Range Of Products And Services

Qualified Mental Health First Aiders

Free Will Writing Service

Free Mortgage Advice Service

Free Eye Tests For VDU Users

Free Flu jabs

On‑Site Parking

Cycle To Work Scheme

Positive Workplace

Employee Assistance Program

Job summary

A leading commercial vehicle dealer in Birmingham is seeking an experienced Workshop Controller to oversee daily workshop operations. In this role, you'll manage technician workloads while ensuring service efficiency and high standards. The ideal candidate will possess strong technical knowledge, excellent leadership skills, and the ability to thrive in a busy environment. We offer a competitive benefits package including 30 days holiday, pension contributions, and employee discounts.

Qualifications

• Demonstrated experience managing workshop operations.
• Proven ability to motivate and engage a team.
• Skilled at explaining work required and managing customer expectations.
• Excellent organisational skills and multi-tasking.
• Full UK driving licence preferred.

Responsibilities

• Manage daily workshop operations and ensure efficiency.
• Support and motivate the workshop team.
• Communicate effectively with customers regarding progress.
• Keep customers updated on progress and discuss additional work.
• Handle customer queries and complaints promptly.
• Prepare accurate job cards and ensure technicians have information.
• Monitor job progress to meet customer expectations.
• Schedule workload with the workshop team.
• Check completed work and raise issues with the Service Manager.
• Assist to achieve KPIs.
• Ensure vehicles are ready for MOTs.

Skills

Strong technical knowledge within an automotive environment

Excellent diagnostic and problem‑solving skills

Effective leadership and communication abilities

Strong organisational skills

Ability to work well under pressure

Driving licence

Education

Experience in a workshop foreman, controller, or senior technician role

Full UK driving licence

Job description

Greenhous DAF • Wainwright Street, Birmingham, West Midlands, B6 5TG, GB

We’re seeking an experienced and motivated Workshop Controller to take a leading role within our busy Birmingham site. This is an exciting opportunity for someone who excels at coordinating workloads, supporting technicians, and ensuring our workshop operates at the highest standards of efficiency and customer service. If you’re ready to bring your expertise to a well-established and respected commercial vehicle brand, we’d love to hear from you.

Working Hours: Monday to Friday, 7.00 am to 4.30 pm, i.e. 45 hours per week, 30 minutes lunch break (unpaid).
Salary: Negotiable, will be discussed at interview stage
Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Key Responsibilities

• Manage the daily operations of the workshop.
• Support the team to stay motivated and engaged.
• Provide clear explanations of work required, costs, and timescales.
• Keep customers updated on progress and communicate any additional work required.
• Handle customer queries and complaints promptly and effectively.
• Prepare accurate job cards and ensure technicians have all required information.
• Monitor job progress and ensure timely completion to meet customer expectations.
• Liaise with the workshop team to schedule workload efficiently.
• Check completed work, raising any issues with the Service Manager.
• Assist with ensuring key steps have been taken to assist with achieving KPIs.
• Ensure vehicle’s are ready in time for MOTs.

Ideally, we are looking for

• Strong technical knowledge within an automotive or mechanical workshop environment.
• Excellent diagnostic and problem‑solving skills.
• Effective leadership and communication abilities.
• Strong organisational skills and the ability to manage multiple tasks.
• Ability to work well under pressure in a fast‑paced environment.
• Commitment to high standards of service and workmanship.
• Experience in a workshop foreman, workshop controller, or senior technician role (preferred).
• Full UK driving licence (Desirable).

In return we’ll offer

• 30 Days Holiday Including 8 Bank Holidays
• Company Sick Pay That Increases With Length Of Service
• Pension With Greenhous Contribution
• Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
• Qualified Mental Health First Aiders
• Free Will Writing Service
• Free Mortgage Advice Service
• Free Eye Tests For VDU Users
• Free Flu jabs if you are ineligible through the NHS
• On‑Site Parking (Site Specific)
• Cycle To Work Scheme
• Period Positive Workplace
• EAP – Employee Assistance Program

Additional Benefits

• Company Pension

About the Company

Greenhous is firmly established as one of the largest dealer groups in the UK and has over 100 years’ experience in the franchised dealer world. We are a leader in the supply of dealer services for some of the world’s leading manufacturers.

Our network of Car and Commercial dealerships now stretches across Shropshire, Staffordshire and the West Midlands and includes a number of different franchises including Vauxhall, Nissan and DAF.