Workshop Controller

ACTIVATE GROUP LIMITED; West of England; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

£5,000 sign-on bonus

33 days holiday

Quarterly bonus up to £2,800

Annual pay review

Enhanced family leave

Life assurance

Health Shield plan

Free breakfast cereals and milk

Job summary

Activate Accident Repair – Bristol is seeking a Workshop Controller to oversee repairs, ensuring high technical quality within a busy bodyshop. You will lead a team, manage the workshop loading system, and drive efficient customer-focused service in Bristol.

Based in Bristol, you will be responsible for safety, resource use, and clear communication with customers and staff. The role offers a £5,000 sign-on bonus on probation, quarterly bonuses, and career progression within Activate Group.

Qualifications

• Experience in vehicle repair processes preferred.
• Knowledge of EPA provisions and risk assessment.
• Ability to stay calm under pressure and lead a team.

Responsibilities

• Implement the workshop loading system in line with policy and deadlines.
• Coordinate with logistics to monitor vehicles entering for repair.
• Optimise use of resources to meet targets.
• Deliver exceptional customer service at every touchpoint.
• Champion Health and Safety in the workshop and PPE.
• Flag potential Health and Safety risks to affected people.
• Monitor and improve workshop output and efficiencies.
• Explain repair procedures clearly to staff and customers.
• Direct the use of workshop equipment when allocating tasks.
• Value vehicles at market rate to determine repair economics.
• Keep material wastage within target.
• Ensure no customer vehicle or contents are damaged or lost.

Skills

Leadership

Health & Safety

Customer service

Computer literacy

Job description

WORKSHOP CONTROLLER

Activate Accident Repair – Bristol

1 Orpen Park, Ashridge Road, Bradley Stoke, Bristol, BS32 4QD

Hours: 45 hours per week
Reports to: Bodyshop Manager

£5,000 SIGN-ON BONUS – paid in full on successful completion of your probation period

We're looking for a Workshop Controller to play a key role at Activate Accident Repair Bristol, ensuring repairs are carried out effectively and accurately to achieve the highest possible standards of technical quality within the bodyshop.

Activate Group is a growing UK business approaching 1,000+ team members nationwide. This is a genuine opportunity to build a long-term career with a company that invests in its people and offers real development and progression.

WHY YOU'LL LOVE WORKING HERE

• £5,000 sign-on bonus, paid in full after you complete your probation period
• 33 days holiday (including bank holidays)
• Quarterly bonus scheme worth up to £2,800 per annum
• Annual pay review so your reward keeps pace with your contribution
• Enhanced family leave covering maternity, paternity, shared parental and adoption pay
• Life assurance at three times your basic salary
• Health Shield cash health plan for every team member
• Free breakfast cereals and milk every day, free fruit every Monday, and a free breakfast delivered every Wednesday

WHAT YOU'LL BE DOING

• Implementing the operational workshop loading system in line with company policy and procedures, making sure targets and deadlines are met or addressed
• Liaising with office logistics colleagues to monitor the number of vehicles coming into site for repair
• Making optimum use of the resources within your area of responsibility, against agreed targets
• Delivering exceptional customer service at every step
• Championing Health and Safety in the workshop, including responsibility for the personal protective equipment worn by your team
• Flagging any potential Health and Safety risk to the people who could be directly affected by it
• Monitoring and controlling workshop output and efficiencies
• Explaining repair procedures and processes clearly to the workshop and to customers with varying levels of understanding
• Directing the use of workshop equipment when allocating tasks
• Valuing vehicles at market rate to determine the economics of a repair
• Keeping material wastage within target
• Making sure no customer vehicle, or its contents, is ever damaged or lost while under repair

WHAT YOU'LL BRING

• A solid understanding of the repair industry, vehicle legislation and trade practice
• Knowledge of Health and Safety, including the provisions of the EPA and risk assessment
• Confident computer literacy
• Natural leadership and coaching ability
• Strong knowledge of the repair process and vehicle construction
• The ability to stay calm and effective under pressure

WHAT WE OFFER

• A competitive salary, dependent on experience
• A quarterly bonus scheme worth up to £2,800 per annum
• A supportive, professional working environment
• The opportunity to grow with a dynamic and ambitious company
• Genuine career development and progression opportunities

ABOUT ACTIVATE GROUP

Every role at Activate Group is aligned to our wider vision and purpose: making someone's bad day better. Activate Group is a fast-growing business approaching 1,000 team members nationwide, working with some of the UK's largest fleets and insurance companies to support drivers involved in road incidents. We manage every step of the repair journey, repairing vehicles at our own Activate Accident Repair (AAR) bodyshops as well as through a UK-wide network of trusted independent repair partners.