Workshop Controller

Lithia; Tees Valley; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

33 days holiday including bank hols

Life assurance

Pension

Exclusive car discounts

Salary Sacrifice car scheme

Birthday day off

Volunteer day

Long service recognition

Tailored training and career growth

Cycle to work scheme

High street discounts

Internal referral rewards

Job summary

Lithia UK is hiring a Workshop Controller in Middlesbrough to bridge Service Reception and Parts teams. You will help manage job progress, ensure paperwork is accurate, and coach workshop apprentices while keeping the customer first.

We offer 33 days holiday (incl. bank holidays), life assurance, a pension, exclusive discounts on car-related services, and a salary-sacrifice car scheme, supporting your professional growth and a rewarding career.

Qualifications

• Experience in a service department within the motor industry.
• Strong understanding of processes and systems in a service environment.
• Solid health and safety knowledge.
• Ability to engage with people at all levels and build rapport.
• Excellent planning and organisational skills.
• Able to negotiate and influence effectively.
• Lead by example to deliver outstanding customer experience.

Responsibilities

• Assist in maintaining progress information against job allocation and ensure paperwork is completed.
• Assist and advise team members in dealing with technical and job-related problems.
• Coach workshop apprentices as required.
• Ensure the customer comes first.

Skills

Service department experience

Health and Safety knowledge

People skills

Planning and organizational skills

Negotiation and influencing

Lead by example in customer service

Job description

Workshop Controller

Evans Halshaw

Vauxhall, Middlesbrough

Competitive salary and OTE plus pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.

We have an exciting opportunity to join our growing team as a Workshop Controller. In this role you are a key influencer who will work closely with both the Service Reception and Parts Teams. Become part of what is already a fantastic journey. The possibilities are endless.

What does the role of Workshop Controller involve?

• Assist in maintaining progress information against job allocation ensure all appropriate paperwork is completed to standard and passed on to the relevant teams
• Assist and advise team members in dealing with technical and job-related problems
• Coach the workshop apprentices as and when required
• Ensure the customer comes first

What do you need to succeed as a Workshop Controller?

• Proven experience within a service department in the motor industry
• An excellent understanding of systems and processes operated to within this environment
• A strong knowledge of Health and Safety
• Confident with dealing with people at all levels, be able to build an immediate rapport
• Excellent planning and organisational skills
• Comfortable in negotiating and influencing situations
• Lead by example to deliver an outstanding customer experience every time

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.