Workshop Controller

Jago Consultants; Horsham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company seeks an experienced Workshop Controller to manage a busy workshop operation. This role involves overseeing technicians, ensuring workshop processes meet standards, and maintaining customer satisfaction. Ideal candidates will have strong management skills and a good grasp of health and safety regulations.

Qualifications

• Previous experience as a Workshop Controller or Service Manager preferred.
• Full driving license required with any endorsements notified.
• IT literate with good attention to detail.

Responsibilities

• Manage daily operations of a busy workshop and oversee Technicians.
• Issue work and ensure efficiency in processes.
• Provide updates on work progress and address customer satisfaction concerns.

Skills

Workshop processes

Team management

Health and Safety legislation

Numerical skills

Administrative skills

Tools

Kerridge

Job description

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Job Description

Workshop Controller – Required! OTE £35K+

Our client is a main dealership looking to recruit an experienced Workshop Controller to join their busy site.

Workshop Controller Role:
You will have a busy and thriving workshop to manage on a daily basis, overseeing of Technicians. This position is responsible for all aspects of workshop daily management, from issuing work to technicians, tooling & equipment, and Health & Safety.

Workshop Controller – Key role:
To have full responsibility for the issuing of work taking account of loading and commitment to customers as agreed by the reception team.
Ensure Workshop processes meet guidelines on both retail, internal and warranty procedures.
To ensure all work is issued in the most efficient manner
To oversee issuing and progressing of Sales Department preparation work
Provide general information on progress of work through the workshop highlighting any potential concerns as they arise and taking preventative measures to avoid any impact on Customer Satisfaction.
A comprehensive and thorough understanding of Health and Safety Legislation.

Workshop Controller- Requirements:
Ideally previous experience of working as a Workshop Controller or Service Manager
To be confident, with a strong understanding of workshop processes and how to get the best from a team.
Full driving licence. Any endorsements must be notified
IT literate. Kerridge knowledge would be a distinct advantage
Good numerical and administrative skills, with attention to detail to ensure accuracy of KPI’s

Package:

OTE £35K+