Workshop Controller

Northgate Vehicle Hire Limited; Birmingham; On-site; GBP 36,000 - 40,000; Full time

Job summary

Join Northgate Vehicle Hire as a Workshop Controller, leading a skilled team to ensure customer satisfaction and operational efficiency. With competitive salary and benefits like a quarterly bonus, this role promises growth and a supportive work environment in a leading vehicle rental company.

Benefits

Quarterly bonus scheme

24 days annual leave plus bank holidays

Free life assurance

Well-being services

Exclusive colleague vehicle-leasing schemes

Pension & save-as-you-earn share scheme

Retailer discounts and cashback deals

Financial Wellbeing app (Wagestream)

Qualifications

• Qualified technician with a solid workshop background.
• Ability to maximize workshop efficiency and produce outstanding results.
• Strong focus on customer service and team collaboration.

Responsibilities

• Support the workshop team to deliver on customer business promises.
• Ensure compliance with technical and quality standards.
• Maximize profitability and productivity of the workshop.

Skills

Technical knowledge

Customer service

Business approach

People skills

Education

Qualified technician

Job description

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Workshop Controller

Reference: JUN20251061

Expiry date: 16:26, Wed, 2nd Jul 2025

Location: Birmingham

Benefits: A superb range of exclusive, colleague only benefits and discounts

Salary up to £39,420 OTE (basic£36,720 pa + bonus up to £2,700 pa)
Weekly Hours: 42.5 hours / week

This is an exciting opportunity for an experienced & qualified Workshop Controller to join one of the UK’s leading vehicle rental specialists in our Birmingham branch.

Your role, as Workshop Controller, is about supporting our customers to deliver on their business promises. Your aim; ensuring we get their vehicle back on the road safely and in quick time.

With an ever-changing workload, our modern workshop is equipped with the latest technology and manufacturer-specific diagnostic tools - it is a bustling, exciting place to be. You have a central role to play in the smooth running of the workshop by maximising the profitability, productivity and efficiency of the workshop team. You are also the decision-maker for the technicians on recharge and warranty opportunities too.

Key to your success is your ability to ensure the workshop produces work that complies with the highest technical and quality standards and, above all, helps us deliver on our service commitment to customers.

About you

• You are a qualified technician with a solid workshop background - your colleagues value your technical knowledge and understanding of jobs from routine servicing and maintenance to more complex diagnostics
• You have a common-sense business approach - you know what makes a great workshop and how to maximise efficiencies and opportunities to produce outstanding results.
• Above all, you are a people person - you care about those around you and understand that a one-size-fits-all approach is not always the best way to create a high-performing workshop team.
• You get involved in every part of our business - you take pride being part of the Northgate team and are keen to help colleagues with a hands-on, can-do approach to getting things done.
• You have a passion for customer service - you understand what is important to your customers and suppliers. If there is an issue, as Workshop Controller, you will know just how to solve it.

As a Workshop Controller with Northgate Vehicle Hire, we offer:

• A great basic salary, with much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include:
• A fantastic quarterly bonus scheme
• 24 days annual leave rising with service (+ bank holidays) and an extra day’s leave to celebrate your birthday
• Free life assurance
• Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• Exclusive colleague vehicle-leasing schemes
• Pension & save-as-you-earn share scheme
• Our Benefits App offering unlimited access to a range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes)
• Recently launched Wagestream for all colleagues - a Financial Wellbeing app for more control over your pay, savings, discounts, and financial coaching.

With over 60 branches nationwide, Northgate Vehicle Hire is a leading provider of light commercial vehicle rental solutions, partnering with well-known organizations. We are part of ZIGUP, supporting customers across UK, Ireland, and Spain. We offer support, development opportunities, and long-term security. Unlock your potential in an industry-leading business surrounded by inspiring individuals and leaders, with opportunities to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.