Workshop Controller

Northgate Vehicle Hire Limited; Birmingham; On-site; GBP 36,000 - 40,000; Full time

Job summary

Une entreprise de location de véhicules leader au Royaume-Uni recherche un Workshop Controller pour son agence à Birmingham. Ce rôle clé impliquera de superviser les opérations de l'atelier, de maximiser l'efficacité et de garantir un service client exceptionnel. Le candidat idéal doit être un technicien qualifié, passionné par l'amélioration des performances de l'équipe et la satisfaction des clients.

Benefits

Prime trimestrielle

24 jours de congés annuels

Assurance vie

Services de bien-être

Schéma de leasing de véhicule

Pension

Application de bénéfices

Qualifications

• Technicien qualifié avec une solide expérience en atelier.
• Approche commerciale sensée pour maximiser l'efficacité.
• Passion pour le service à la clientèle.

Responsibilities

• Soutenir les clients pour garantir la disponibilité de leurs véhicules.
• Maximiser la productivité et l'efficacité de l'équipe de l'atelier.
• Assurer que le travail respecte les normes techniques les plus élevées.

Skills

Gestion d'équipe

Service client

Diagnostic technique

Rigueur

Communication

Education

Technicien qualifié

Job description

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

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Workshop Controller

Reference: JUN20251061

Expiry date: 2025-07-02 16:26:00.000

Location: Birmingham

Benefits: A superb range of exclusive, colleague only benefits and discounts

Salary up to £39,420 OTE (basic£36,720 pa + bonus up to £2,700 pa)
Weekly Hours: 42.5 hours / week

This is an exciting opportunity for an experienced & qualified Workshop Controller to join one of the UK’s leading vehicle rental specialists in our Birmingham branch.

Your role, as Workshop Controller, is about supporting our customers to deliver on their business promises. Your aim; ensuring we get their vehicle back on the road safely and in quick time.

With an ever-changing workload, our modern workshop is equipped with the latest technology and manufacturer-specific diagnostic tools - it is a bustling, exciting place to be. You have a central role to play in the smooth running of the workshop by maximising the profitability, productivity and efficiency of the workshop team. You are also the decision-maker for the technicians on recharge and warranty opportunities too.

Key to your success is your ability to ensure the workshop produces work that complies with the highest technical and quality standards and, above all, helps us deliver on our service commitment to customers.

About you

• You are a qualified technician with a solid workshop background - your colleagues value your technical knowledge and understanding of jobs from routine servicing and maintenance to more complex diagnostics
• You have a common-sense business approach - you know what makes a great workshop and how to maximise efficiencies and opportunities to produce outstanding results.
• Above all, you are a people person - you care about those around you and understand that a one-size-fits-all approach is not always the best way to create a high-performing workshop team.
• You get involved in every part of our business - you take pride being part of the Northgate team and are keen to help colleagues with a hands-on, can-do approach to getting things done.
• You have a passion for customer service - you understand what is important to your customers and suppliers. If there is an issue, as Workshop Controller, you will know just how to solve it.

As a Workshop Controller with Northgate Vehicle Hire, we offer:

Of course, a great basic salary, but there’s much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but aren’t limited to) …

• A fantastic quarterly bonus scheme
• 24 days annual leave rising with service (+ bank holidays) and an extra day’s leave to celebrate your birthday
• free life assurance
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• exclusive colleague vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
• We're excited to have recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

And we’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.