Works Support

Places for People; Preston; Ibrido; GBP 22.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary review yearly

Pension up to 7%

35 days annual leave

Cashback for healthcare

Bonus scheme 2%

Training and development

Employee discounts

Descrizione del lavoro

Places for People is seeking a customer-focused role capable of handling a high volume of enquiries from internal and external customers. You will resolve issues at first contact, manage appointments for responsive repairs and compliance, and keep databases up to date.

Strong organisation, communication, and IT skills are essential to deliver a smooth service and maintain our values. You'll enjoy a mixed pattern of office attendance and remote working, with a comprehensive benefits package and

Competenze

• Previous experience in a customer service or customer facing role.
• Experience using multiple systems at the same time, including updating databases or case management systems accurately.

Mansioni

• Respond to high volume enquiries from internal and external customers and resolve issues at first contact.
• Support work planners by supervising responsive repairs and compliance.
• Arrange appointments promptly and keep databases up to date for smooth service delivery.
• Assist with financial tasks such as processing invoices and requisitions where needed.

Conoscenze

Customer service

Multitasking

Communication

IT skills

Strumenti

MS Office

Descrizione del lavoro

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

More About Yourrole

You will manage and respond to a high volume of enquiries from both internal and external customers, aiming to resolve issues at the first point of contact while delivering excellent service. This can be a challenging role that requires strong organisation and communication skills. You'll support work planners by supervising responsive repairs and compliance, arranging appointments promptly. Communicating clearly via phone, email, and systems, you'll keep databases up to date to ensure smooth service delivery. You'll maintain a customer-focused approach, uphold our business values, and handle all emails and paperwork within agreed timeframes. Additionally, you'll assist with financial tasks such as raising requisitions and processing invoices, support complaint and insurance processes within deadlines, help with quality control checks, and carry out any related tasks within your role's scope.

This role involves a mix of office attendance and remote working, providing the benefits of both environments.

Essential Criteria

• Previous experience in a customer service or customer facing role.
• Experience using multiple systems at the same time, including updating databases or case management systems accurately.

Preferred Criteria

• Telephony or contact centre experience
• Experience in property maintenance, repairs, or social housing environments

More About You

You'll be customer-focused with excellent communication skills, able to provide a positive experience while handling situations empathetically and confidently. You'll manage your time effectively, prioritising tasks under pressure to meet tight deadlines with strong planning skills. Experience updating in-house or bespoke databases, ideally in a property maintenance environment, is beneficial. You'll be comfortable working with multiple systems simultaneously and have a good understanding of Microsoft applications, including database management. Attention to detail and an appreciation for compliance are important. IT skills are preferred.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package – 35 days annual leave (including bank holidays) with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more

Armed Forces

We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident

We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.

Neurodivergent

Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.