Telecommunications Coordinator

Places for People; Preston; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension with matched contributions

Bonus scheme

35 days holiday incl. bank holidays

Healthcare cashback plan

Wellbeing support & EAP

Job summary

Places for People is seeking a Telecommunications Coordinator to keep our telecoms services running smoothly across the business. You will help manage telecoms systems, oversee billing processes and support new site installations with internal teams and external partners.

You will coordinate equipment orders, monitor services for faults, and maintain records while ensuring governance requirements are met. This is an initial Fixed Term Contract until March 2027 with DBS checks.

Qualifications

• Experience coordinating telecommunications, IT, network, utilities or service-based admin processes.
• Experience managing billing, invoicing, financial reconciliation or supplier accounts with a high level of accuracy.
• Experience maintaining records, asset registers or compliance documentation within a structured environment.
• Experience coordinating equipment orders, installations, suppliers or service delivery activities across multiple stakeholders.
• Knowledge of ITIL or a similar IT service management framework.

Responsibilities

• Keep telecoms services running smoothly across the business and optimise telecoms systems.
• Oversee billing processes and support governance requirements.
• Coordinate equipment orders and support the delivery of new site installations with internal teams and external partners.
• Proactively monitor telecoms services to identify and resolve faults and maintain accurate records.

Skills

Telecommunications coordination

Billing & invoicing

Records management

Equipment orders coordination

ITIL knowledge

Stakeholder coordination

Tools

ITSM tools

Job description

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

More About Your Role

As our Telecommunications Coordinator, you'll play a key role in keeping our telecommunications services running smoothly across the business. You'll help manage and optimise telecoms systems, oversee billing processes, coordinate equipment orders and support the delivery of new site installations. You'll work closely with internal teams, suppliers and external partners to ensure reliable voice and data services while maintaining accurate records and supporting governance requirements.

You'll also support key projects, including the migration away from copper infrastructure, drive continuous improvement initiatives with suppliers and proactively monitor telecoms services to identify and resolve faults. Acting as a central point of contact, you'll help ensure colleagues receive an efficient and seamless telecommunications service.

This is an initial Fixed Term Contract until March 2027. At Places for People we are committed to a safe working environment so a basic DBS Check is mandatory.

Essential Criteria

• Experience coordinating telecommunications, IT, network, utilities or service-based administration processes.
• Experience managing billing, invoicing, financial reconciliation or supplier accounts with a high level of accuracy.
• Experience maintaining records, asset registers or compliance documentation within a structured environment.
• Experience coordinating equipment orders, installations, suppliers or service delivery activities across multiple stakeholders.
• Knowledge of ITIL or a similar IT service management framework.

More About You

Yo'u're highly organised and able to manage multiple priorities while maintaining excellent attention to detail. You'll be comfortable working with suppliers and internal stakeholders, ensuring activities are coordinated effectively and delivered on time.

You'll have experience working in an administrative, coordination or telecommunications-focused environment and be confident managing billing information, records and service requests. Knowledge of IT service management principles, such as ITIL, would be beneficial. Most importantly, you'll take ownership of your work, enjoy solving problems and be committed to delivering a great experience for colleagues and customers.

What You'll Get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond

You'll receive:

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues at 2%
• 35 days holiday (including bank holidays) with the option to buy or sell days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Armed Forces

We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident

We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.

Neurodivergent

Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn't allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.