Field Support Administrator (4-month Secondment)

Dojo; Hull and East Yorkshire; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading payment solutions company is seeking a highly organised and reliable individual to join their team in Hull and East Yorkshire. The role involves handling administrative tasks related to Payment Consultants and engaging with various stakeholders. Ideal candidates must possess excellent communication skills and attention to detail. The position supports an office-first culture, emphasizing in-person collaboration. This temporary role offers a chance to thrive in a dynamic work environment focused on customer satisfaction.

Qualifications

• Strong organisational and time management skills with the ability to prioritise tasks effectively.
• Excellent written and verbal communication skills to articulate issues and concerns.
• Experience with stakeholder management and handling confidential information.
• Discretion handling confidential information.
• Stakeholder management experience.

Responsibilities

• Handle incoming emails and requests, directing them appropriately.
• Maintain internal databases and records, conduct CEST assessments.
• Onboard Payment Consultants ensuring documentation and background checks are completed.
• Support offboarding of Payment Consultants.
• Review feedback on applications to identify areas of concern.

Skills

Organisational skills

Communication skills

Stakeholder management

Attention to detail

Interpersonal skills

Discretion with confidential info

Interpersonal skills

Job description

We’re reinventing payments.

In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose‑built for in‑person commerce, is game changing.

Now, over 150,000 customers across four countries choose to transact billions with us every year.

But we’re just getting started.

Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.

The Role

We are seeking a highly organised, self‑motivated, trustworthy & reliable individual to join the team on a temporary basis. The role will play a crucial part in ensuring smooth operation of administrative and analytical tasks in relation to our self‑employed Payments Consultants across all markets.

What you will do

• Handle incoming emails, direct messages and requests, taking the appropriate action or directing them to the relevant department.
• Support activities such as maintaining internal databases & records, emailing relevant communications, conducting CEST assessments and assisting with ad‑hoc & routine requests in a timely and well‑organised manner.
• Responsibility for the onboarding of our Payment Consultants and PC Associates onto internal systems, whilst ensuring:
  • All required documentation is collected.
  • Relevant background checks are completed.
  • Correct documentation is issued to PCs.
• Support with the offboarding of Payment Consultants and PC Associates.
• Review feedback on applications submitted by Payments Consultants to monitor for areas of concern.
• Support with annual reviews of CEST assessments and Self‑Billing Agreements.

What you will bring

• Strong organisational and time management skills, with the ability to prioritise tasks effectively.
• Excellent written and verbal communication skills, with the ability to articulate issues & concerns with stakeholders.
• Stakeholder management experience.
• Attention to detail and accuracy in all aspects of the role.
• The ability to handle confidential information with discretion.
• Positive attitude, strong interpersonal skills, and the ability to be a strong performer both independently and as part of a team.
• Be comfortable with challenging others in a professional manner.
• An interest in working across all Dojo markets.

Dojo home and away

We believe our best work happens when we collaborate in‑person. These “together days” foster communication, drive innovation and spark our brightest ideas.

That’s why we have an office‑first culture. This means working from the office 4+ days per week.

With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch‑up? Our social hubs make it easy. Do work that counts, in spaces made for you.

Question: what’s curious, relentless, and customer‑obsessed?

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

If the following speak to you, let’s talk:

• You’re curious. You have a real desire to learn and create.
• You’re relentless. You keep going even when it’s easier not to.
• You’re customer‑obsessed. You know how important customers are to what you do.

Diversity, equity, and inclusion at Dojo

From local bakeries to well‑known eateries, Dojo payments serve over 150,000 places across the UK.

And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

If you care about your work, you’re curious, and you think customer‑first, you have a place at Dojo.

To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.

Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.