Workplace Technology Services Delivery Lead

Onnec; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

ONNEC Group is seeking a Service Delivery Manager to own and optimise Support & Project Services on a major client account. You will be the main client contact and work with the operations team to maximise satisfaction, efficiency and profitability.

You will lead a team, drive service measurements in an ITIL setting, and report monthly on financial and operational performance while ensuring high quality, compliant delivery across campuses.

Qualifications

• Extensive experience in telecommunications infrastructure cabling.
• Experience delivering BAU support in office or data centre environments.
• Supervisory/management experience in office or data centre support.
• Experience of service measurement in an ITIL environment.
• Proven ability to motivate and develop a team.
• Experience delivering services to contractual requirements.
• Experience managing projects through lifecycle.
• Experience in banking or similarly regulated industry environments.

Responsibilities

• Act as primary interface between the client and internal teams for operational and financial matters.
• Oversee financial and operational performance of contracts and report monthly.
• Coordinate and develop monthly status reports for client sites and services.
• Ensure resource levels meet service requirements and that SLAs are met.
• Maintain quality management and health & safety policy compliance across campuses.

Skills

Telecommunications cabling

BAU support (Office/Data Centre)

Team leadership

ITIL service measurement

Financial & operational reporting

Job description

ONNEC Group is seeking a Service Delivery Manager to own and optimise Support & Project Services on a major client account. You will be the main client contact and work with the operations team to maximise satisfaction, efficiency and profitability.

You will lead a team, drive service measurements in an ITIL setting, and report monthly on financial and operational performance while ensuring high quality, compliant delivery across campuses.