IT Delivery Manager - Technology Operations

Red King Resourcing; Greater London; On-site; GBP 80,000 - 110,000; Full time

Job summary

Red King Resourcing is seeking an experienced Senior Delivery Manager - Technology Operations to lead end-user technology services across a multi-site organisation. This role focuses on TechBar/desticopy delivery, vendor management and incident response.

Office-based with travel to sites as required. Strong governance, stakeholder management and process improvement are essential for success.

Qualifications

• Experience delivering IT service desks/desktop support.
• Proven ability to manage outsourced/third-party providers.
• Strong incident management and problem solving.
• Solid asset management knowledge and governance.
• Experience improving IT service delivery processes.
• Excellent stakeholder communication and organisation.
• Desirable: multi-site or international exposure.

Responsibilities

• Lead day-to-day delivery of TechBar and desktop support with strong SLA performance.
• Manage outsourced providers, set service standards and run reviews.
• Own hardware/software asset lifecycle, deployment and license compliance.
• Coordinate major incident responses (P1/P2) and communications.
• Drive post-incident reviews and root-cause analysis.
• Improve ITSM processes and operational governance.
• Produce service performance reports on SLA/tickets/assets.
• Support readiness and transition of new tech services.

Skills

IT service management

Vendor management

Major incident management

Asset management

IT process improvement

Stakeholder management

Organisation & prioritisation

Education

ITIL Foundation or higher

Tools

Microsoft 365

Intune

Autopilot

Job description

My large well established CLient is urgently recruiting for an experienced Senior Delivery Manager - Technology Operations to lead the delivery of end-user technology services across a multi-site organisation.

Key Responsibilities

• Lead the day-to-day delivery of TechBar and desktop support services, ensuring strong SLA performance and customer satisfaction.
• Manage third-party support providers, setting service standards, monitoring performance and leading regular service reviews.
• Own hardware and software asset management, including lifecycle, stock, deployment and licence compliance.
• Lead the technology response to P1 and P2 major incidents, coordinating resources, communications and resolution.
• Drive post-incident reviews, root-cause analysis and continuous improvement.
• Own and improve IT service management processes, governance and operational standards.
• Produce service performance reporting covering SLAs, ticket volumes, assets and incident trends.
• Support the operational readiness and transition of new technology services.

Skills & Experience

Essential:

• Experience managing an IT service desk and/or desktop support function.
• Strong experience managing outsourced or third-party technology providers.
• Proven major incident management experience.
• Good understanding of hardware and software asset management.
• Experience developing and improving IT service processes.
• Excellent communication and stakeholder management skills.
• Highly organised, resilient and able to manage competing priorities.

Desirable:

• ITIL Foundation or higher.
• Experience in a multi-site or international environment.
• Microsoft 365, Intune and/or Autopilot experience.

Working Arrangements

This is an office-based role, with regular attendance at the principal office and occasional travel to other sites as required.