Workplace Technology Analyst

TN United Kingdom; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Workplace Technology Analyst to join its dynamic team. This role is pivotal in executing the Workplace Technology Strategy, providing essential support for end-user tools and hardware, and managing technology initiatives. You'll have the chance to collaborate on innovative projects and develop your skills alongside industry experts. With clear pathways for career progression and a commitment to diversity and inclusion, this position is perfect for those eager to advance their careers in a flexible and supportive environment. Join a company that values growth and innovation!

Benefits

Flexible working hours

25 days holiday

Private healthcare

Gender-neutral paid parental leave

Annual learning budget

Discretionary bonus scheme

Matched pension contributions

Life insurance

Qualifications

• Proficiency in Microsoft 365 and Azure AD, with experience in Okta.
• Strong customer service and communication skills.

Responsibilities

• Providing first and second-line support for end-user tools and hardware.
• Supporting daily operations of Critical Infrastructure, including Microsoft and Okta.

Skills

Microsoft 365

Azure AD

Okta

Slack

Zoom

Windows

macOS

Mobile Device Management

Customer Service

Communication Skills

Tools

Jira

Jamf

Microsoft Endpoint Manager

Notion

Job description

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iTech is a global digital marketing services company focusing on digital media, online communities, and comparison products. We create and develop flagship brands and optimize platforms to engage, inform, and entertain global audiences across competitive markets such as iGaming, Sports Betting, and Personal Finance. We have launched over 150 products across 50+ countries and in more than 20 languages. At iTech, you'll work with industry experts, deliver impactful work, and have opportunities for growth.

We are a bootstrapped company with 280+ team members worldwide. Our purpose is to Help People Make Smart Choices Online by building products that entertain, inform, and guide users to make better decisions.

Are you ready to advance your career? The Workplace Technology Analyst role offers an exciting opportunity to be part of a dynamic team shaping the future of workplace technology.

This role involves executing our Workplace Technology Strategy, supported by our Head of IT and Workplace Technology Architect. Responsibilities include providing support, managing technology initiatives, and contributing to innovative projects.

Path to Progression: This position offers clear growth opportunities, including advancement to second and third-line support roles.

Learning Opportunities: Collaborate with our Workplace Technology Architect and Engineer on cutting-edge projects to expand your skills.

Responsibilities include:

• Providing first and second-line support for end-user tools and hardware.
• Offering onsite support for Workplace Technology systems.
• Acting as a technical escalation point for outsourced service desks like ResolutionIT.
• Supporting daily operations of Critical Infrastructure, including Microsoft, Okta, and Jira.
• Participating in Infrastructure Projects to drive innovation.

Requirements include:

• Proficiency in Microsoft 365 and Azure AD, with experience in Okta or similar solutions.
• Familiarity with collaboration tools such as Slack, Zoom, and Zoom Rooms.
• Experience with Windows and macOS systems and hardware.
• Knowledge of Mobile Device Management tools like Jamf and Microsoft Endpoint Manager.
• Experience administering SaaS products like Notion, Microsoft 365, Okta, Slack.
• Ability to work independently and as part of a team in a flexible environment.
• Strong customer service and communication skills.
• Passion for learning and self-improvement.

Benefits include:

• Flexible working hours
• 25 days holiday plus end-of-year closure, birthday and life event days, and volunteering days
• Private healthcare including dental, optical, physio, and therapy
• Up to four months gender-neutral paid parental leave
• Annual learning and benefits budget
• Discretionary bonus scheme eligibility
• Matched pension contributions up to 10%
• Life insurance of 4x salary

Learn more about our benefits on our website.

Diversity, Equity, and Inclusion:

iTech celebrates diversity and is committed to creating an inclusive environment. We seek talented individuals from diverse backgrounds to join us, fostering a culture where everyone can grow and belong.