Workplace Tech Engineer
Lloyds Banking Group
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Benefits offered by this job
Job summary
Lloyds Banking Group is seeking a Workplace Tech Engineer to support around 200 employees and external contractors, ensuring access to technology, services and workflows needed to work securely and efficiently. You will handle first-line IT queries, administer internal systems and maintain hardware inventory.
You will collaborate with the SecOps team and facilities to ensure AV, networking and office tech operate smoothly.
Qualifications
- Experience providing IT support in a fast-paced organisation.
- Strong experience administering Google Workspace.
- Experience with identity and access management tools such as OneLogin.
- Experience administering Confluence and Jira Software.
- Experience with MDM and EDR solutions.
- Strong MacOS support experience.
- Good networking fundamentals and office network support.
- Experience supporting AV and office technology.
- Documentation skills and process improvement ability.
- Clear communication and stakeholder engagement at all levels.
- Basic understanding of information security best practices.
Responsibilities
- Act as first point of contact for IT support across the organisation.
- Manage support requests and administer internal systems.
- Maintain hardware inventory and onboarding/offboarding processes.
- Collaborate with facilities on office tech, networking and AV systems.
- Document and improve internal technology processes for SecOps scalability.
Skills
Tools
Job description
Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We are committed to creating an environment in which everyone can thrive, learn and develop.
- Experience providing IT support within a fast-paced organisation, including first-line support and supporting senior or executive stakeholders
- Strong experience administering Google Workspace
- Experience working with identity and access management tools such as OneLogin
- Experience administering Atlassian products including Confluence and Jira Software
- Experience working with Mobile Device Management and Endpoint Detection & Response solutions
- Strong experience supporting MacOS environments
- Good understanding of networking fundamentals and experience supporting office networks
- Experience supporting AV solutions and office technology
- Strong documentation skills with the ability to create, maintain and improve internal processes and technical documentation
- Ability to work independently, make informed decisions with minimal guidance and take ownership of issues through to resolution
- Strong communication skills with a focus on providing timely, clear and professional support
- Good understanding of information security best practices and the current threat landscape
- Basic knowledge of code, APIs and integrating different tools and systems
- A proactive approach to keeping up to date with technology, security standards and industry developments
- Experience working with GChat or other enterprise communication platforms
- Experience supporting Linux environments
- Experience supporting ChromeOS environments
- Experience within a SecOps, security or technology operations team
- Experience managing IT hardware inventories and asset management processes
- Experience supporting employee onboarding and offboarding processes
- Experience automating repetitive IT support or operational tasks
- Experience working within fintech, financial services or another regulated environment
As a Workplace Tech Engineer, you will be part of our SecOps team, supporting around 200 employees and external contractors and helping ensure they have access to the technology, services and workflows they need to work efficiently, safely and securely. Reporting to Head of InfoSec, you will act as the first point of contact for IT support across the organisation, providing support from first-line queries through to executive-level appointments. You'll manage support requests, administer internal systems, maintain our hardware inventory, support new starter onboarding and work closely with our facilities team to ensure office equipment, networking and AV systems are operating effectively. You will also contribute to improving and documenting internal technology processes, helping the SecOps function scale as the organisation continues to grow.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and launch a dedicated Working with Cancer initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role and have a disability, long-term health or neurodivergent condition, through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers - just let us know what you need.
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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