Workplace Support

Dalkia; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Life Assurance

Pension scheme

Private medical insurance

Employee recognition programmes

Volunteer day

Flexible Benefits Scheme

Company sick pay

Wellbeing programmes

Career portal access

Job summary

Dalkia UK in central London is seeking a Workplace Support to join our Facilities Management team at our Victoria office. This role focuses on maintaining a safe, organised and efficient workplace, supporting daily operations and liaising with multiple departments and external stakeholders.

You will work 40 hours per week, Monday–Friday, with duties including setting contractors to work, supervising a small team of cleaners, and ensuring compliance with safety standards.

Qualifications

• Background in facilities management is ideal.

Responsibilities

• Maintain a safe, organised and efficient workplace environment.
• Support daily FM operations, manage space and resources, ensure safety standards.
• Set contractors to work and assist with inductions and RAMS.
• Supervise the cleaners, manage attendance and cover arrangements.
• Act as liaison between departments and external stakeholders to improve the workplace experience.

Skills

Facilities management

Job description

Dalkia have an opportunity for a Work Place Support to join their Facilities Management team at our client's office in central London.About Dalkia UK

At Dalkia, we're driven by a shared purpose: tackling climate change and building a better, more sustainable future. We bring together talented people who share knowledge, challenge each other and grow together.

Backed by EDF, Britain's biggest generator of low carbon electricity, we're a people-first culture. With 5,000+ employees and £600m+ turnover, we combine the strength of a major group with a great culture, innovative mindset and inclusive values making Dalkia a great place to work and grow your career.

Hours: 40 hours per week

Monday – Friday 8am – 5pm

Location: Victoria, London

Role Overview

A Workplace Support (WPS) has an excellent customer focused positive personality with a flexible approach to the workplace, including supporting out of hours works as required.

• They will ensure a safe, organised, and efficient workplace environment. This role is critical in maintaining smooth daily operations by providing hands‑on support, managing space and resources, and ensuring compliance with safety standards.
• Carrying out daily Setting to works alongside the AFM as directed. It is essential that the candidate has a good command of the English Language to ensure that the instructions are clear and concise.
• Proactive behaviour in carrying out daily walk round to monitor all aspects of the FM delivery.
• Also acts as a liaison between various departments, employees, and external stakeholders to facilitate clear communication and enhance the workplace experience for all. Once training has been provided, the Workplace Support will be expected to participate in setting contractors to work, including the induction process and checking RAMS.
• Reporting into the site AFM with 3 direct reports as below.
• 3 Cleaners - Training and development, absence management via the Dalkia iTrent system. The requirement will be to manage their delivery by carrying out reportable audits on standard service against agreed Job Cards. This will involve, but not limited to, approving holidays and arranging subsequent cover.
• There will also be the requirement to carry out ad‑Hoc cleaning should the need arise. Potential support around high profile meetings which may include providing teas, coffee and other refreshments and, ensuring that area is clean following vacation of the room.

Requirements

• You will ideally have a background within facilities management, looking to broaden your experience and join a growing organisation delivering a first class service.

Benefits

• 25 days holiday increasing with length of service, plus Bank Holidays + birthday off, + option to purchase additional 5 days
• Life Assurance
• Pension scheme
• Private medical insurance (after 1 year service)
• Employee recognition programmes which reward exceptional achievements
• Employee Referral bonus with generous bonuses for ‘referring a friend'
• The opportunity to use one working day per year volunteering to help the local community
• Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance
• Company sick pay
• Access to wellbeing programmes
• Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters
• Full induction and training
• Smartphone and Tablet / laptop (where applicable for role)
• Uniform and PPE (where applicable for role)
• Access to our extensive career portal with career planner tool and online learning

Our Values

People First – It starts with health, safety and wellbeing

Better Together – A collaborative team

Trusted Partners – Dedicated to our clients' success

Taking Responsibility – Making a positive difference

Equity, Diversity & Inclusion

We're committed to an inclusive and fair recruitment process. If you need any adjustments please let us know, in confidence, our team is here to support you

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