Workplace Services Manager

Birchrose Associates; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Excellent benefits package

Job summary

Birchrose Associates, representing a prestigious Top 100 London law firm, seeks an experienced Workplace Services Manager to lead the Operations team. You will oversee daily workplace operations, manage a seven-strong team, and drive health, safety and efficiency across the function.

Ideal candidates will bring leadership in facilities or operations within professional services, with IOSH/NEBOSH qualifications and IWFM as a desirable credential. This full-time role is based in London.

Qualifications

• Leadership of in-house teams and outsourced providers.
• Health & Safety experience and qualification (IOSH/NEBOSH).
• Strong organisation and multi-project management in a fast-paced environment.

Responsibilities

• Oversee day-to-day workplace services operations (mailroom, reprographics, print, records management, floor support).
• Lead and develop a seven-person team (recruitment, training, performance).
• Coordinate property maintenance, contractors and supplier relationships.
• Manage supplier contracts including transcription and document production services.
• Assist with budgets, cost reviews and service improvements.
• Support office moves, refurbishments and workplace projects.
• Own Health & Safety across the firm including risk assessments and fire safety.
• Collaborate with senior stakeholders to ensure smooth operations.

Skills

Team leadership

Health & Safety

Stakeholder management

Education

IOSH or NEBOSH

IWFM (desirable)

Job description

Birchrose Associates is representing a prestigious Top 100 London law firm seeking to appoint an experienced Workplace Services Manager to join its Operations team.

The Firm

Our client is a prestigious, long-established London law firm with an excellent reputation in the legal market. The firm provides bespoke legal services to high-net-worth individuals, families, entrepreneurs and leading businesses, offering a friendly and collaborative working environment.

The Opportunity

The ideal candidate will be an experienced, proactive and highly organised Workplace Services Manager, responsible for overseeing the day-to-day running of workplace services and managing a team of seven. Working closely with the Head of Front of House & Workplace Services, the Workplace Services Manager will have key operational and management responsibilities, with a particular focus on Health & Safety. Duties to include:

• Overseeing the day-to-day running of workplace services, including mailroom, reprographics, print, records management and floor support
• Managing and supporting a team of seven, including recruitment, training and performance management
• Coordinating property maintenance, external contractors and supplier relationships
• Managing supplier contracts, including transcription and document production services
• Assisting with budgets, reviewing costs and identifying opportunities to improve services
• Supporting office moves, refurbishments and other workplace projects
• Taking responsibility for Health & Safety across the firm, including risk assessments, fire safety and compliance
• Working closely with senior stakeholders to ensure the smooth running of workplace services

This Workplace Services Manager position is a full-time, permanent role, working Monday - Friday 37.5 hours per week.

Requirements

• Previous experience in a workplace, facilities or operational leadership role, ideally within a law firm or professional services environment (essential)
• Proven experience managing in-house teams and outsourced service providers
• Strong organisational skills, with the ability to manage multiple priorities and projects in a fast-paced environment
• Health & Safety experience and a relevant qualification, such as IOSH or NEBOSH (essential)
• Relevant professional qualifications, such as IWFM, are desirable

Vacancy Highlights

• Excellent benefits package

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK