Workplace Services Manager

Huntress; Greater London; On-site; GBP 59,000 - 72,000; Full time

Job summary

Huntress in London is seeking a Workplace Services Manager to lead day-to-day operations and drive continuous improvement of its workplace services. The role is hands-on, guiding a team of seven, managing key suppliers and the firm’s Health & Safety programme.

We are looking for a professional with strong people management, supplier and contract oversight, and a proven track record in facilities or operations within a professional services setting. Office-based with travel to related sites.

Qualifications

• Experience in Workplace Services/Facilities or Operations management.
• Experience managing internal teams and outsourced suppliers.
• Experience in legal or professional services.
• IOSH or NEBOSH qualification.
• Strong leadership and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead a team of 7 and develop their skills.
• Oversee mailroom, logistics, reprographics, records management and floor support.
• Manage external suppliers, contractors and service contracts.
• Support property and facilities services including maintenance, cleaning and security.
• Lead Health & Safety, including risk assessments, fire safety, DSE, incident reporting and audits.
• Develop and maintain H&S policies and emergency plans.
• Coordinate H&S Committee and drive safety culture.
• Support office moves, refurbishments and workplace transformation.
• Manage supplier performance, budgets, tendering and contract negotiations.
• Ensure service delivery and continuity across offices.
• Collaborate with senior stakeholders across Workplace, IT, Property and Facilities.
• Occasionally travel to Mayfair and Oxford offices.

Skills

Team leadership

Facilities management

Supplier management

Health & Safety

Stakeholder management

Job description

Workplace Services Manager

Up to £65,000 | Central London | Permanent | 5 days office-based

A highly regarded London law firm is looking for a Workplace Services Manager to take the lead on the day-to-day operation and continuous improvement of its workplace services. This is a hands-on management role where you'll lead a team of 7, manage key suppliers and workplace services, and take ownership of the firm's Health & Safety programme.

What you’ll be doing

• Leading, managing and developing a team of 7
• Overseeing mailroom, logistics, reprographics, records management and floor support
• Managing external suppliers, contractors and service contracts
• Supporting property and facilities services, including maintenance, cleaning and security
• Taking the lead on Health & Safety, including risk assessments, fire safety, DSE, incident reporting and compliance audits
• Developing and maintaining H&S policies, procedures and emergency plans
• Coordinating the Health & Safety Committee and driving a strong safety culture
• Supporting office moves, refurbishments and workplace transformation projects
• Managing supplier performance, budgets, tendering and contract negotiations
• Ensuring excellent service delivery and continuity across the firm’s offices
• Working closely with senior stakeholders across Workplace, IT, Property and Facilities
• Occasionally travelling to the firm’s Mayfair and Oxford offices to support workplace operations and services

What we’re looking for

• Experience in a Workplace Services, Facilities or Operations management role
• Previous team management and line-management experience
• Experience within legal or professional services
• Strong people-management and leadership skills
• Experience managing both internal teams and outsourced suppliers
• Strong supplier and contract management experience
• In-depth knowledge of Health & Safety and compliance
• IOSH or NEBOSH qualification
• Ability to manage multiple priorities in a fast-paced professional environment
• Excellent stakeholder management and communication skills

If you’re an experienced Workplace or Facilities professional and worked within legal or professional services and enjoys leading teams, improving operations and taking ownership of H&S, this could be a great next step.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK