Workplace Manager

Wise May Ltd; Greater London; On-site; GBP 48,000 - 64,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme 5%–7.5%

Group Income Protection

Life assurance

Season ticket loan

Long service award

Discount Marketplace

Bonus Scheme

Enhanced Parental Leave Pay

Employee assistance programme

Fertility Leave

Remote GP Service

Employee Advice Helpline

Eye test/VDU glasses

Job summary

Wise May Ltd are seeking a proactive Workplace Services Manager to lead day-to-day operations for a London law firm, including floor support, health & safety compliance, records management, mail & logistics and property services. This is a full-time, office-based position with a 7.5-hour day from 8am-6pm.

Reporting to the Head of Front of House & Workplace Services, you will drive continuous improvement in service delivery, manage a 6-person team, oversee budgets, supplier contracts

Qualifications

• Experience in workplace services, facilities and operational leadership within the legal industry.
• Experience managing both in-house teams and outsourced service providers.
• Experience overseeing services such as mailroom, reprographics, records management and floor support.
• Demonstrated ability to manage supplier relationships, contracts and SLAs.
• Solid knowledge of health & safety, compliance and business continuity (IOSH/NEBOSH or equivalent).
• Experience supporting workplace projects.
• Excellent organisational skills with multiple priorities and deadlines.
• Strong stakeholder management and communication skills.
• Experience with budgeting, cost control and identifying service improvements.

Responsibilities

• Lead continuous improvement in service delivery to support strategic objectives.
• Manage a 6-person workplace services team.
• Oversee health and safety compliance and risk assessments.
• Budget management and supplier engagement including contracts.
• Coordinate office moves, refurbishments and new technologies.
• Collaborate with IT, property and facilities for integrated strategies.

Skills

Workplace services

Facilities management

Operational leadership

Budgeting

Stakeholder management

Contract management

Health & safety

Project management

People leadership

Education

IOSH/NEBOSH certification

Job description

Wise May are looking for a proactive Workplace Services Manager to join a London Law Firm and manage the day-to-day and operational strategy for workplace services including floor support, health & safety compliance, records management, mail & logistics and property services.

This is a full time, permanent, office based position. You will work 7.5 hours a day between the hours on 8am-6pm.

Workplace Services Manager duties and responsibilities:

Reporting in to the Head of Front of House & Workplace Services you will be responsible for driving continuous improvement in service delivery to support the organisations strategic objectives. Your key areas of responsibility will include:

• Strategic Leadership & Service Excellence - Deliver continuous improvement and operational strategy for workplace services.
• Health and Safety - This is a key element of the role and a priority once joining the business will be completing risk assessments to ensure the business is fully compliant.
• Operational Leadership and Management - Oversee all aspects of workplace services, maintain oversight of health & safety compliance, provide effective resource planning and support building maintenance projects.
• People Leadership and Development - Develop and manage a high-performing, multi-skilled team of 6.
• Financial and Supplier Management - Support budget management for workplace services, monitor and report on service usage and assist with supplier engagement and contract negotiations.
• Change and Project Management - Assist with workplace transformation projects i.e. office moves, refurbishments and implementing new technologies.
• Stakeholder Engagement and Collaboration- Work closely with other business support functions to ensure the efficient integration of workplace services with IT, property and facilities strategies.

Workplace Services Manager key skills and experience required:

• Proven experience in workplace services, facilities and operational leadership within the legal industry is required
• Strong track record managing both in-house teams and outsourced service providers
• Experience overseeing services such as mailroom, reprographics, records management, and floor support
• Demonstrated ability to manage supplier relationships, contracts, and service level agreements
• Solid knowledge of health & safety, compliance, and business continuity (IOSH/NEBOSH or equivalent)
• Experience supporting workplace projects
• Excellent organisational skills with the ability to manage multiple priorities and deadlines
• Strong stakeholder management and communication skills
• Experience with budgeting, cost control, and identifying service improvements

Company Benefits:

• 27 days annual leave
• Pension scheme with an Employer Pension Contribution of 5% to 7.5%
• Group Income Protection covering up to 75% of your salary
• Life assurance
• Season ticket loan
• Long service award
• Discount Marketplace
• Bonus Scheme
• Enhanced Parental Leave Pay offering up to 39 weeks of paid leave
• Employee assistance programme
• Fertility Leave
• Remote GP Service
• Employee Advice Helpline
• Eye test/contribution towards VDU glasses