Workplace Lead

Sodexo; Yeovil; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global service provider is seeking a Senior Workplace Lead to oversee service delivery and manage client relationships in Yeovil, England. The ideal candidate will have a strong background in workplace operations and facilities management, with excellent leadership and financial management skills. This full-time position offers a competitive salary along with various employee benefits including professional development opportunities and wellbeing support.

Benefits

Opportunities for professional development

Unlimited access to wellbeing support

Employee Assistance Programme

Access to 24hr virtual GP Service

Discounts across popular retailers

Pension Plan membership

Bike to Work Scheme

Qualifications

• Proven experience in workplace operations, facilities management, or hospitality leadership.
• Ability to lead teams and drive performance across multiple locations.
• Commercial acumen with experience in financial management and reporting.

Responsibilities

• Ensure contract performance in line with KPIs and SLAs.
• Act as the primary client contact for workplace services.
• Manage workplace escalations and ensure timely resolution.

Skills

Client relationship management

Leadership

Supplier management

Financial management

Organisational skills

Problem-solving

Communication

Attention to detail

Job description

Ensure contract performance in line with all KPIs and SLAs for the WXI account.

• Act as the primary client contact for workplace services, building strong and trusted relationships.
• Provide leadership and direct line management for the Workplace Experience Managers.
• Manage workplace escalations, ensuring timely resolution and action tracking.
• Oversee the end-to-end delivery of all workplace services on site, ensuring consistency and excellence.
• Drive initiatives that enhance the employee experience and hospitality standards.
• Monitor and manage supplier performance, audits, and compliance tracking across all buildings and contractors.
• Produce accurate data reporting for monthly, quarterly, and business updates.
• Act as the point of contact for building-related escalations and operational issues.
• Collaborate with WEMs to maintain consistency in workplace standards, culture, and service experience.
• Oversee financial management for soft services, ensuring budget compliance and cost efficiency.

We are currently seeking a dedicated and dynamic Senior Workplace Lead to join our team and play a key role in driving excellence and innovation. The ideal candidate will have proven experience in workplace operations, facilities management, or hospitality leadership.

• Strong client relationship management and stakeholder engagement skills.
• Demonstrated ability to lead teams and drive performance across multiple locations.
• Skilled in managing supplier contracts, performance reviews, and compliance.
• Strong commercial acumen with experience in financial management and reporting.
• Excellent organisational and problem-solving skills with attention to detail.
• Confident communicator with the ability to influence and collaborate across teams.
• Passionate about delivering exceptional employee and client experiences.

At Sodexo, we're passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. Working with Sodexo is more than a job; it's a chance to be part of something greater.

Full time, 40 Hours per week, Monday to Friday, Competitive per annum Plus our Sodexo employee benefits package, including:

• Opportunities for professional development
• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo: At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.